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Any newly registered user has to confirm the mail email he entered is valid, usually by clicking on a confirmation link in a mail received on the provided email address.
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- Make sure the provided email address is valid at registration time
- Decrease the risk of loosing ticket information sent to the user on the provided email
- Provide a clean email base for future marketing campaigns and therefore avoid mass bouncing
- Avoid identity theft by a thug abusing badly protected email addresses
To achieve this, Secutix SECUTIX now provides various email validation mechanisms.
The email validation registration process can be enabled or disabled per institution. It is enabled by default for all new institutions and will be gradually enabled for older institutions.
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Users need to have a validated email address to access the ticketshop.
Email validation is initiated under these use cases:
- New user creation with a local SECUTIX account, i.e. no third party SSO account
- B2C User user email address modification
- B2B Individual individual and Relay relay contacts email address modification
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Conditions
- A ticketshop logged in user who modified his email himself will be forcefully logged our out and needs to log in again.
- A ticketshop logged in user who had his email modified in the back office by an operator is allowed to stay on the ticketshop until the end of the session.
- Guests are not subject to email verification.
- SSO Account accounts are considered as verified by default. The validation responsibility lies with the SSO IDP manager.
Box Office
Email validation trigger
When creating a new contact (individual or structure) in the back-office, the Document type and Point of Sales context must be chosen. This ensures the contact gets a validation email referring to the right context.
- Document Type lists all active "Account verification email" documents
- Point of SaleSales lists all point of sales in the current organization and in RUNNING state
- For individuals : Belonging to B2C sales channels
- For Relay, Structure : Belonging to Internet Agency, Internet B2B and Internet B2C sales channels
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- If an email is copied from Child contact to Parent contact, the verification status of Child contact will be carried over.
- If Parent contact to Child contact contacts have the same email and one of them is verified, the Parent contact email must be verified.
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