Versions Compared

Old Version 28

changes.mady.by.user Oanh HO

Saved on

compared with

New Version 29

changes.mady.by.user Oanh HO

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Here is the list of default email and push notification templates

Table of Contents

Notification & Email templates

...

Email sent at ticket injection

  • Triggered when a new ticket is injected to a spectator.
    If more than one ticket is injected, only send one email.
  • A job is running on the backend to trigger emails for
    newly injected tickets, every 2mn.

...

Here is the list of default email and push notification templates

Table of Contents

Notification & Email templates

DescriptionKeyExampleNote1Email sent to spectator when he /she request account deletion while having active tickets associatedemail.account.deleted.subjectSubject: Delete Account ConfirmationUpon configuration by TIXNGO teamemail.account.deleted.body

Hello,

You decided and requested to permanently delete the accounts of your [Name of Organizer] secure mobile ticket wallet and potential other TIXnGO secure mobile ticket wallets along with all your personal data and all your mobile tickets.

We noticed there are still valid mobile ticket(s) for upcoming events, associated with the email address of your profile:

    • Event Name 1, Day, Month-Date, Year
    • Event Name 2, _Day, Month-Date, Year_
      (Example: Event A 2022, Saturday, July 2, 2022)

Would you please confirm you decide to delete all these accounts personal data and mobile tickets?

      • If yes, click the following link in the next 24 hours: www.acount.deletion.tixngo.io/spectator?. All your accounts, personal data and mobile tickets associated with the email address of your profile will be deleted forever.
      • If not, ignore and delete this email.

Best, [Name of Organizer] 

Upon configuration by TIXNGO team2Email sent to spectator after he /she confirmed to delete his/her account email.account.deletion.confirmation.subjectSubject: Account Deleted - Delete Account ConfirmationUpon configuration by TIXNGO teamemail.account.deletion.confirmation.body

Hello,

You decided and requested to permanently delete the accounts of your [Name of Organizer]  secure mobile ticket wallet and potential other TIXnGO secure mobile ticket wallets along with all your personal data and all your mobile tickets.

All your accounts, personal data and mobile tickets associated with the email address of your profile have been deleted forever.

You can create a new account by registering in one of the TIXnGO secure mobile ticket wallets, or by purchasing a new mobile ticket.

Best, [Name of Organizer] 

Upon configuration by TIXNGO teamEmail sent at ticket transfer to Known account
  • Triggered when a Spectator transfers a ticket to another
    Spectator (registered in the system)
  • Triggered as the same time as the Transfer.
$$spectator.name$$ has cancelled mobile ticket for $$event.name$$

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details
NoDescriptionKeyValueExample
1

Email sent at ticket injection


  • Triggered when a new ticket is injected to a spectator.
    If more than one ticket is injected, only send one email.
  • A job is running on the backend to trigger emails for
    newly injected tickets, every 2mn.
email.invitation.inject.subject$$event.name$$ - Mobile ticket(s) availableATLAS GLOBAL - Mobile ticket(s) available.
email.invitation.inject.body

Dear Sir or Madam,

Thank you for choosing TIXNGO.
Your mobile ticket(s) for "$$event.name$$" is/are now available.
To download them and to be able to use them, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
  2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
  3. After your registration, your tickets will appear on your $$app.name$$ mobile app


We look forward to seeing you during "$$event.name$$" event.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details
Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address$$spectator.email$$


**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

Thank you for choosing TIXNGO.

Your mobile ticket(s) for "ATLAS GLOBAL" is/are now available.

To download them and to be able to use them, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the TIXNGO mobile app
  2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
  3. After your registration, your tickets will appear on your TIXNGO mobile app

We look forward to seeing you during "ATLAS GLOBAL" event.

Thank you,

The TIXNGO Team

https://www.tixngo.io

Ticket Details

EventATLAS GLOBAL
Ticket ID20210710
Email Addressuser-a@yopmail.com



**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

2

Email sent at ticket transfer to Unknown account

  • Triggered when a Spectator transfers a ticket to another
    person (email address) who is not yet registered in the
    app.
  • Triggered as the same time as the Transfer.
email.invitation.approval.subject$$app.name$$ - $$event.name$$ - Mobile ticket(s) availableATLAS GLOBAL transferTIXNGO - Event A - Mobile ticket(s) available.
email.invitation.injectapproval.body

Dear Sir or Madam,

Thank you for choosing TIXNGO.
Your mobile ticket(s) for $$spectator.name$$ ($$sender.email$$) has transferred you a mobile ticket for "$$event.name$$" is/are now available.
To download them it and to be able to use themit, please follow the instructions below:

  1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
  2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
  3. After your registration, your tickets will appear on your $$app.name$$ mobile app


We look forward to seeing you during "$$event.name$$" event on $$event.date$$.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details $$ticket.details.main$$
Event$$event.name$$
Ticket ID$$ticket.id$$
Email Address$$spectator.email$$


**********************************************

You received this email because you have purchased one or more tickets and youhave you have chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

Thank you for choosing TIXNGO.

Your mobile ticket(s) for "ATLAS GLOBAL" is/are now available

User A (user-a@yopmail.com) has transferred you a mobile ticket for "Event A".
To download them it and to be able to use themit, please follow the instructions below:

  1. Using your mobile phone, click click HERE to  to download the TIXNGO mobile app
  2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
  3. After your registration, your tickets will appear on your TIXNGO mobile app


We look forward to seeing you during "ATLAS GLOBAL" eventduring "Event A" event on 2023-05-31 07:25:00.

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

EventATLAS GLOBALEvent A
Ticket ID2021071020210630
Email Addressuser-a@yopmail.com



**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

23

Email sent at to recipient when ticket transfer to Unknown account

  • Triggered when a Spectator transfers a ticket to another
    person (email address) who is not yet registered in the
    app.
    • Triggered as the same time as the Transfer.

    (single email for bulk tickets)

    		email.invitation.bulk.approval.subject$$app.name$$ - $$eventYou have received $$ticket.quantity$$ mobile ticket(s) from $$sender.name$$ - Mobile ticket(s) transferTIXNGO - Event A - Mobile ticket(s) available.($$sender.email$$)TIXNGO - You have received 15 mobile tickets from Moda Yoki (moda.yoki@yopmail.com)
    email.invitation.bulk.approval.body

    Dear Sir or Madam,

    $$spectator


    We are pleased to inform you that $$sender.name$$ ($$sender.email$$) has transferred you

    a

    $$ticket.quantity$$ mobile

    ticket for "$$event.name$$".
    To download it and to be able to use it

    tickets for the following events:

    $$ticket.transfer.details$$

    EventDateTicketsTicket tax numbers (s)


    To download and use these tickets, please follow the instructions below:

    1. Using your mobile phone, click HERE to download the $$app.name$$ mobile
    appOpen the $$app.name$$
    1. app
    and Sign-up/Sign-in using your email address : $$spectator.email$$
  • After your registration, your tickets will appear on your $$app.name$$ mobile app

    • We look forward to seeing you during "$$event.name$$" event on $$event.date$$.

    Thank you,
    The TIXNGO Team
    https://www.tixngo.io

    Ticket Details $$ticket.details.main$$
    Event$$event.name$$
    Ticket ID$$ticket.id$$
    Email Address$$spectator.email$$

    **********************************************

    You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.
    2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$receiver.email$$
    3. After your registration, your tickets will appear on your $$app.name$$ mobile app

    We look forward to seeing you on:

      $$event.details$$

    Thank you,
    $$organizer.name$$

    		email.invitation.bulk.

    Dear Sir or Madam,

    User A (


    user-a@yopmail

    We are pleased to inform you that Moda Yoki (moda.yoki@yopmail.com)

    has

     has transferred you

    a

    15 mobile

    ticket for "Event A".

    tickets for the following events:


    Image Added

    To download

    it

    and

    to be able to use it

    use these tickets, please follow the instructions below:

    1. Using your mobile phone,
    click 
    1. click HERE
     to
    1.  to download the TIXNGO mobile app
    2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
    3. After your registration, your tickets will appear on your TIXNGO mobile app


    We look forward to seeing you

    during "Event A" event on 2023

    on:

    • 2026-05-31 07:25:00 during "U18 Team Play vs U18 Dads FC" event.
    • 2026-05-31 07:25:00
    .

    Thank you,
    The TIXNGO Team
    https://www.tixngo.io
    Ticket Details

    EventEvent A
    Ticket ID20210630
    Email Addressuser-a@yopmail.com

    **********************************************

    You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

    		3

    Email sent to recipient when ticket transfer to Unknown account (single email for bulk tickets)

    • during “U18 Team Play - U18 Hedgehog  United” event.


    Thank you,
    The TIXNGO Team

    4

    Email sent at ticket transfer to Known account

    • Triggered when a Spectator transfers a ticket to another
      Spectator (registered in the system)
    • Triggered as the same time as the Transfer.
    		email.information.approval.subject$$app.name$$ - $$event.name$$ - You have received $$ticket.quantity$$ mobile ticket(s) from $$sender- Mobile ticket(s) transferTIXNGO - Event A - Mobile ticket(s) available.
    email.information.approval.body

    Dear Sir or Madam,

    $$spectator.name$$ ($$sender.email$$)

    		TIXNGO - You have received 15 mobile tickets from Moda Yoki (moda.yoki@yopmail.com)email.invitation.bulk.approval.bodyDear Sir or Madam,
    We are pleased to inform you that $$sender.name$$ ($$sender.email$$) has transferred you $$ticket.quantity$$ mobile tickets for the following events:
    $$ticket.transfer.details$$
    EventDateTicketsTicket tax numbers (s)
    To download and use these tickets, please follow the instructions below:
    1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
    2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$receiver.email$$
    3. After your registration, your tickets will appear on your $$app.name$$ mobile app

    We look forward to seeing you on:

      $$event.details$$
    Thank you,
    $$organizer.name$$

    has transferred you a mobile ticket for "$$event.name$$".
    To download it and to be able to use it, please follow the instructions below:

    1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
    2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
    3. After your registration, your tickets will appear on your $$app.name$$ mobile app


    We look forward to seeing you during "$$event.name$$" event on $$event.date$$.

    Thank you,
    The TIXNGO Team
    https://www.tixngo.io

    Ticket Details $$ticket.details.main$$
    Event$$event.name$$
    Ticket ID$$ticket.id$$
    Email Address$$spectator.email$$


    **********************************************

    You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

    		email.information

    Dear Sir or Madam,

    We are pleased to inform you that

    Moda Yoki (moda.yoki@yopmail.com)

     has

    has transferred you

    15

    a mobile

    tickets for the following events:Image Removed
    To download and use these tickets

    ticket for "Event A".
    To download it and to be able to use it, please follow the instructions below:

    1. Using your mobile phone,
    click 
    1. click HERE
     to
    1.  to download the TIXNGO mobile app
    2. Open the TIXNGO app and Sign-up/Sign-in using your email address :
     
    1. user-a@yopmail.com
    2. After your registration, your tickets will appear on your TIXNGO mobile app


    We look forward to seeing you

    on:
  • 2026-05-31 07:25:00 during "U18 Team Play vs U18 Dads FC" event.
    • 2026

    during "Event A" event on 2023-05-31 07:25:00

    during “U18 Team Play - U18 Hedgehog  United” event.

    Thank you,
    The TIXNGO Team

    		4

    .

    Thank you,
    The TIXNGO Team
    https://www.tixngo.io
    Ticket Details

    EventEvent A
    Ticket ID20210630
    Email Addressuser-a@yopmail.com



    **********************************************

    You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

    5

    Email sent to recipient when ticket transfer to Known account (single email for bulk tickets)

    		email.information.bulk.approval.subject$$app.name$$ - $$eventYou have received $$ticket.quantity$$ mobile ticket(s) from $$sender.name$$ - Mobile ticket(s) transferTIXNGO - Event A - Mobile ticket(s) available.($$sender.email$$)TIXNGO - You have received 15 mobile tickets from Moda Yoki (moda.yoki@yopmail.com)
    email.information.bulk.approval.body

    Dear Sir or Madam,

    $$spectator


    We are pleased to inform you that $$sender.name$$ ($$sender.email$$) has transferred you

    a

    $$ticket.quantity$$ mobile

    ticket for "$$event.name$$".
    To download it and to be able to use it, please follow the instructions below:
  • Using your mobile phone, click HERE to download the $$app.name$$ mobile app
  • Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
    • After your registration, your tickets will appear on your $$app.name$$ mobile app

    tickets for the following events:

    $$ticket.transfer.details$$

    EventDateTicketsTicket tax numbers (s)




    We look forward to seeing you on:

      $$event.details$$

    Thank you,
    $$organizer.name$$

    Dear Sir or Madam,


    We are pleased to inform you that Moda Yoki (moda.yoki@yopmail.com) has transferred you 15 mobile tickets for the following events:

    Image Added


    We look forward to seeing you

    during "$$event.name$$" event on $$event.date$$.

    :

    • 2026-05-31 07:25:00 during "U18 Team Play vs U18 Dads FC" event.
    • 2026-05-31 07:25:00 during “U18 Team Play - U18 Hedgehog  United” event.


    Thank you,
    The TIXNGO Team

    https://www.tixngo.ioTicket Details $$ticket.details.main$$
    Event$$event.name$$
    Ticket ID$$ticket.id$$
    Email Address$$spectator.email$$

    **********************************************

    You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

    Dear Sir or Madam,

    Moda Yoki (moda.yoki@yopmail.com) has transferred you a mobile ticket for "Event A".
    To download it and to be able to use it, please follow the instructions below:

    1. Using your mobile phone, click HERE to download the TIXNGO mobile app
    2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
    3. After your registration, your tickets will appear on your TIXNGO mobile app
    We look forward to seeing you during "Event A" event on 2023-05-31 07:25:00.
    6

    Email sent at ticket transfer cancel

    • Triggered when a Spectator cancels a ticket Transfer he
      previously transferred to someone else.
    • Triggered as the same time as the Cancellation.
    • For automatically canceled: Triggered when the time in Admin tool >> Organizer settings >> Amount of time (hour) after which the pending transfers... has been reached.
    		email.information.cancel.subject

    $$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled.

    		TIXNGO - Event A - Mobile ticket transfer cancelled.
    email.information.cancel.bodyemail.information.bulk.approval

    Dear Sir or Madam,

    $$spectator.name$$ has cancelled the transfer of the mobile ticket for $$event.name$$

    Thank you,
    The TIXNGO Team
    https://www.tixngo.io

    Ticket Details
    EventEvent A$$event.name$$
    Ticket ID20210630$$ticket.id$$
    Email Addressuser-a@yopmail.com

    **********************************************

    You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

    		5

    Email sent to recipient when ticket transfer to Known account (single email for bulk tickets)

    $$spectator.email$$


    Dear Sir or Madam,

    Moda Yoki has cancelled the transfer of the mobile ticket for Event A

    Thank you,
    The TIXNGO Team
    https://www.tixngo.io
    Ticket Details

    EventEvent A
    Ticket ID20210630
    Email Addressuser-a@yopmail.com


    email.information.automaticallycancel.recipient.subject$$app.name$$ - You have received $$ticket.quantity$$ mobile ticket(s) from $$sender$$ - $$event.name$$ ($$sender.email$$)TIXNGO - You have received 15 mobile tickets from Moda Yoki (moda.yoki@yopmail.com)- Mobile ticket transfer cancelled.TIXNGO - Event A - Mobile ticket transfer cancelled.
    email.information.bulkautomaticallycancel.approvalrecipient.bodysender

    Dear Sir or Madam,

    We are pleased to inform you that $$

    $$spectator.name$$

    ($$sender.email$$) has transferred you $$ticket.quantity$$ mobile tickets for the following events:
    $$ticket.transfer.details$$
    EventDateTicketsTicket tax numbers (s)
    We look forward to seeing you on:
      $$event.details$$

    Thank you,
    $$organizer.name$$

    Dear Sir or Madam,

    We are pleased to inform you that Moda Yoki (moda.yoki@yopmail.com) has transferred you 15 mobile tickets for the following events:

    Image Removed

    We look forward to seeing you:

    • 2026-05-31 07:25:00 during "U18 Team Play vs U18 Dads FC" event.
    • 2026-05-31 07:25:00 during “U18 Team Play - U18 Hedgehog  United” event.

    has cancelled the transfer of the mobile ticket for $$event.name$$

    Thank you,

    The TIXNGO Team

    https://www.tixngo.io

    Ticket Details

    Event$$event.name$$
    Ticket ID$$ticket.id$$
    Email Address

    $$spectator.email$$


    		email.information.cancel.body

    Dear Sir or Madam,

    User B has cancelled the transfer of the mobile ticket for Event A

    Thank you,
    The TIXNGO Team

    6

    Email sent at ticket transfer cancel

    • Triggered when a Spectator cancels a ticket Transfer he
      previously transferred to someone else.
    • Triggered as the same time as the Cancellation.
    • For automatically canceled: Triggered when the time in Admin tool >> Organizer settings >> Amount of time (hour) after which the pending transfers... has been reached.
    		email.information.cancel.subject

    $$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled.

    		TIXNGO - Event A - Mobile ticket transfer cancelled.


    https://www.tixngo.io
    Ticket Details

    EventEvent A
    Ticket ID20210630
    Email Addressuser-a@yopmail.com


    email.information.automaticallycancel.sender.subject$$app.name$$ - Your ticket transfer for $$event.name$$ is canceledTIXNGO - Your ticket transfer for Event A is canceled
    email.information.automaticallycancel.sender.body

    Dear Sir or Madam,
    Please be informed that the transfer of the ticket $$ticket.id$$ was canceled, because $$ticket.approval.cancel.delay$$ hours have passed without any response from recipients.
    Ticket Details

    Event$$event.name$$
    Event date$$event.date$$
    Ticket Id$$ticket.id$$

    $$ticket.details.main$$
     
    Thank you,
    $$organizer.name$$

    Dear Sir or Madam,

    Please be informed that the transfer of the

    Event$$event.name$$
    Ticket ID$$ticket.id$$
    Email Address

    $$spectator.email$$

    Dear Sir or Madam,

    Moda Yoki has cancelled the transfer of the mobile ticket for Event A

    Thank you,
    The TIXNGO Team
    https://www.tixngo.io
    Ticket Details

    EventEvent A
    Ticket ID20210630
    Email Addressuser-a@yopmail.com
    email.information.automaticallycancel.recipient

    ticket E0000001 was canceled, because 5 hours have passed without any response from recipients.
    Ticket Details

    EventEvent A
    Event date2022-09-16 18:00:00
    Ticket IdE0000001
    GateD
    Block4
    Row7
    Seat2009
    Gate open5:00 PM
    Opening Ceremony7:00 PM


    Thank you,
    TIXNGO Team

    7

    Email sent to recipient when ticket transfer cancel by sender (single email for bulk tickets)



    email.information.bulk.cancel.subject

    $$app.name$$ -

    $$event.name$$ - Mobile ticket transfer cancelled.TIXNGO - Event A - Mobile ticket transfer cancelled.

    $$sender.email$$ has cancelled the sending of $$ticket.quantity$$ mobile tickets

    TIXNGO - Moda Yoki (moda.yoki@yopmail.com) has cancelled the sending of 15 mobile ticketsemail.information.automaticallycancelbulk.recipientcancel.body

    Dear Sir or Madam,

    $$spectator


    $$spectator.

    name$$

    email$$ has cancelled the transfer of

    the mobile ticket for $$event.name$$

    Thank you,

    The TIXNGO Team

    https://www.tixngo.io

    Ticket Details

    Event$$event.name$$
    Ticket ID$$ticket.id$$
    Email Address

    $$spectator.email$$

    $$ticket.quantity$$ mobile tickets to you as following:

    $$ticket.transfer.details$$

    EventDateTicketsTicket tax numbers (s)




    Thank you,
    $$organizer.name$$

    Dear Sir or Madam,

    User B

    moda.yoki@yopmail.com has cancelled the transfer of

    the mobile ticket for Event A

    15 mobile tickets to you as following:

    Image Added


    Thank you,
    The TIXNGO Team

    https://www.tixngo.io
    Ticket Details
    EventEvent A
    Ticket ID20210630
    Email Addressuser-a@yopmail.com
    email.information.automaticallycancel.sender.subject$$app.name$$ - Your ticket transfer for $$event.name$$ is canceledTIXNGO - Your ticket transfer for Event A is canceledemail.information.automaticallycancel.sender.body

    Dear Sir or Madam,
    Please be informed that the transfer of the ticket $$ticket.id$$ was canceled, because $$ticket.approval.cancel.delay$$ hours have passed without any response from recipients.
    Ticket Details

    Event$$event.name$$
    Event date$$event.date$$
    Ticket Id$$ticket.id$$

    $$ticket.details.main$$
     
    Thank you,
    $$organizer.name$$

    Dear Sir or Madam,
    Please be informed that the transfer of the ticket E0000001 was canceled, because 5 hours have passed without any response from recipients.
    Ticket Details

    EventEvent A
    Event date2022-09-16 18:00:00
    Ticket IdE0000001
    GateD
    Block4
    Row7
    Seat2009
    Gate open5:00 PM
    Opening Ceremony7:00 PM
    Thank you,
    TIXNGO Team7

    Email sent to recipient when ticket transfer cancel by sender (single email for bulk tickets)

    email.information.bulk.cancel.subject

    $$app.name$$ - $$sender.email$$ has cancelled the sending of $$ticket.quantity$$ mobile tickets

    TIXNGO - Moda Yoki (moda.yoki@yopmail.com) has cancelled the sending of 15 mobile ticketsemail.information.bulk.cancel.bodyDear Sir or Madam,
    $$spectator.email$$ has cancelled the transfer of $$ticket.quantity$$ mobile tickets to you as following:
    $$ticket.transfer.details$$
    EventDateTicketsTicket tax numbers (s)
    Thank you,
    $$organizer.name$$

    Dear Sir or Madam,

    moda.yoki@yopmail.com has cancelled the transfer of 15 mobile tickets to you as following:

    Image Removed

    Thank you,
    The TIXNGO Team

    8Ticket sent as reminder (User did not sign-up yet)
    • Reminder email are triggers when a user who purchased
      tickets did not sign-up in the app yet.
    • A backend job is running every hour to check for tickets
      that would require a reminder.
    • Maximum number of reminder, interval between two
      reminder, how long before the event to send a reminder
      and time at which we should send reminder are
      configurable in the TIXNGO Console.
    email.reminder.subject

    Reminder - TIXNGO - $$event.name$$ - Mobile ticket(s) available.

    Reminder - TIXNGO - Event A - Mobile ticket(s) available.email.reminder.body

    Dear Sir or Madam,

    Thank you for choosing TIXNGO.
    Your mobile ticket(s) for "$$event.name$$" is/are still waiting.
    To download them and to be able to use them, please follow the instructions below:

    1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
    2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
    3. After your registration, your tickets will appear on your $$app.name$$ mobile app

    We look forward to seeing you during "$$event.name$$" event.

    Thank you,
    The TIXNGO Team
    https://www.tixngo.io

    Ticket Details
    Event$$event.name$$
    Ticket ID$$ticket.id$$
    Email Address$$spectator.email$$

    **********************************************

    You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

    Dear Sir or Madam,

    Thank you for choosing TIXNGO.
    Your mobile ticket(s) for "Event A" is/are still waiting.
    To download them and to be able to use them, please follow the instructions below:

    1. Using your mobile phone, click HERE to download the TIXNGO mobile app
    2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
    3. After your registration, your tickets will appear on your TIXNGO mobile app

    We look forward to seeing you during "Event A" event.

    Thank you,
    The TIXNGO Team
    https://www.tixngo.io

    Ticket Details

    EventEvent A
    Ticket ID20210630
    Email Addressuser-a@yopmail.com

    **********************************************

    You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

    9Email sent at ticket deletion
    • Triggered when an Organizer deletes a ticket that
      belongs to a Spectator.
    • Triggered as the same time as the Deletion.
    email.delete.subject$$app.name$$ - Your ticket(s) was deletedTIXNGO - Your ticket(s) was deletedemail.delete.bodyHello,
    Your ticket was deleted.
    The TIXNGO Team
    [ticket id : $$ticket.id$$]

    Hello,

    Your ticket was deleted.

    The TIXNGO Team

    [ticket id : 20210630]

    10Email sent at ticket transfer delivered (to Sender)
    • Triggered when the recipient opens the app and finalize
      the transfer.
    • Triggered as the same time as the Transfer finalizes.
    email.sent.subject

    $$app.name$$ - Your ticket(s) was delivered

    TIXNGO - Your ticket(s) was delivered to original ticket owneremail.sent.bodyDear Sir or Madam!
    Please be informed that the tickets listed below were successfully delivered:
    The person who received tickets: $$spectator.name$$ ($$spectator.email$$)
    Match and date of the match: $$event.name$$ - $$event.date$$
    Ticket details:
    - Ticket Id: $$ticket.id$$
    $$ticket.details.main$$Dear Sir or Madam!
    Please be informed that the ticket below were successfully delivered:
    The person who received ticket (User A, user-a@yopmail.com)
    Match Event A and date of the match (2023-05-31 07:25:00)
    Ticket and seating details:
    - Ticket Id: 20210630
    - Block: 1    11

    Email sent to sender when ticket transfer delivered successfully (single email for bulk tickets)

    email.sent.sender.bulk.subject

    $$app.name$$ - Your mobile ticket(s) have been successfully delivered to $$receiver.name$$ ($$receiver.email$$)

    TIXNGO - Your mobile ticket(s) have been successfully delivered to User A (user-a@yopmail.com)email.sent.sender.bulk.bodyDear Sir or Madam,
    Please be informed that $$ticket.quantity$$ mobile tickets have been successfully delivered to $$receiver.name$$ ($$receiver.email$$)
    $$ticket.transfer.details$$
    EventDateTicketsTicket tax numbers (s)
    Thank you,
    $$organizer.name$$

    Dear Sir or Madam!

    Please be informed that 15 mobile tickets have been successfully delivered to User A (user-a@yopmail.com)

    Image Removed

    Thank you,
    The TIXNGO Team

    12

    Email sent to spectator when he or she is using pin code to login

    • Triggered at login time, and this account not yet have a ticket in wallet
    email.account.activation.noticket.subjectYour registration code $$spectator.invitCode$$Your registration code 215391email.account.activation.noticket.body

    Registration code
    $$spectator.email$$
    $$spectator.invitCode$$
    Hello,
    Thank you for downloading the $$Mobile Tickets App name$$.
    Currently, there are no tickets associated to this e-mail address.
    Double check your e-mail address
    Please check you are using the same e-mail address which you used to purchase your tickets.
    Yours sincerely,
    $$organizer.name$$

    Registration code
    sample@tixngo.io
    215391
    Hello,
    Thank you for downloading the TIXNGO Tickets App. 
    Currently, there are no tickets associated to this e-mail address.
    Double check your e-mail address
    Please check you are using the same e-mail address which you used to purchase your tickets.
    Yours sincerely,
    TIXNGO Team13

    Email sent to spectator when he or she is using pin code to login

    • Triggered at login time, and this account already have at least 1 ticket in wallet
    email.account.activation.subjectYour registration code $$spectator.invitCode$$Your registration code 542214email.account.activation.bodyRegistration code
    $$spectator.email$$
    $$spectator.invitCode$$
    Enter $$spectator.invitCode$$ on the App followed by your personal details to see your tickets.
    Yours sincerely,
    $$organizer.name$$Registration code
    sample@tixngo.io
    542214
    Enter 542214 on the App followed by your personal details to see your tickets.
    Yours sincerely,
    TIXNGO Team14Notification sent at ticket injectionnotification.inject.titleNew Ticketnotification.inject.contentYou received a ticket for "$$event.name$$"15Notification sent at ticket transfer (to Sender)
    notification.sent.titleTicket Sentnotification.sent.content

    Your ticket was successfully transferred to $$spectator.name$$

    16Notification sent at ticket transfer (to Recipient)notification.received.titleNew Ticket Receivednotification.received.content

    You received a ticket from $$spectator.name$$ to attend "$$event.name$$" event.

    17Notification sent at ticket deletionnotification.deleted.titleTicket deletednotification.deleted.content

    A ticket for $$event.name$$ has been deleted

    18Notification sent at ticket activationnotification.activated.titleTicket activatednotification.activated.contentA ticket for $$event.name$$ has been activated19Notification sent at transfer accepted (to Sender)notification.acknowledge.accepted.titleTicket Transfer Acceptednotification.acknowledge.accepted.contentThe ticket's transfer for $$event.name$$ was accepted by $$spectator.name$$20Notification sent at transfer rejected (to Sender)notification.acknowledge.rejected.titleTicket Transfer Rejectednotification.acknowledge.rejected.content

    The ticket's transfer for $$event.name$$ was rejected by $$spectator.name$$

    21Notification sent at ticket update (ex: update event info)notification.update.ticket.titleTicketnotification.update.ticket.content

    Your ticket for $$event.name$$ was updated

    21Notification sent at ticket transfer cancelation (to Recipient)notification.cancel.titleTicket Transfer Cancellednotification.cancel.contentThe transfer for a ticket for $$event.name$$ was cancelled23

    Notification sent at mobile app logout:

    • Triggered when a session is clear on the Admin tool.
    notification.logout.titleTIXNGOnotification.logout.contentYou have been successfully logged out.

    24

    Notification to initiate logout of session:

    • Triggered when a device initiated a connection with your account.

    notification.logout.force.title

    TIXNGO

    notification.logout.force.content

    You have logged in with another device.25

    Notification at ticket transfer has been auto canceled

    notification.information.automaticallycancel.titleTicket is cancelednotification.information.automaticallycancel.contentYour ticket transfer for $$event.name$$ is canceled26

    Push Notifications at delete resale pending

    • Triggered when ticket is deleted with delete reason RESALE_PENDING
    notification.deleted.resale-pending.title

    Ticket available for resale

    notification.deleted.resale-pending.contentThe ticket for $$event.name$$ is now available for resale27

    Push Notifications at delete resale cancelled

    • Triggered when ticket is deleted with delete reason RESALE_CANCELLED
    notification.deleted.resale-cancelled.titleTicket deletednotification.deleted.resale-cancelled.contentA ticket for $$event.name$$ has been deleted28

    Push Notifications at delete resold

    • Triggered when ticket is deleted with delete reason RESOLD
    notification.deleted.resold.titleTicket deletednotification.deleted.resold.contentA ticket for $$event.name$$ has been deleted

    Non-editable email template: (only available by configuration by TIXNGO team)

    8

    Ticket sent as reminder (User did not sign-up yet)

    • Reminder email are triggers when a user who purchased
      tickets did not sign-up in the app yet.
    • A backend job is running every hour to check for tickets
      that would require a reminder.
    • Maximum number of reminder, interval between two
      reminder, how long before the event to send a reminder
      and time at which we should send reminder are
      configurable in the TIXNGO Console.
    		email.reminder.subject

    Reminder - TIXNGO - $$event.name$$ - Mobile ticket(s) available.

    		Reminder - TIXNGO - Event A - Mobile ticket(s) available.
    email.reminder.body

    Dear Sir or Madam,

    Thank you for choosing TIXNGO.
    Your mobile ticket(s) for "$$event.name$$" is/are still waiting.
    To download them and to be able to use them, please follow the instructions below:

    1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
    2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
    3. After your registration, your tickets will appear on your $$app.name$$ mobile app


    We look forward to seeing you during "$$event.name$$" event.

    Thank you,
    The TIXNGO Team
    https://www.tixngo.io

    Ticket Details
    Event$$event.name$$
    Ticket ID$$ticket.id$$
    Email Address$$spectator.email$$


    **********************************************

    You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

    Dear Sir or Madam,

    Thank you for choosing TIXNGO.
    Your mobile ticket(s) for "Event A" is/are still waiting.
    To download them and to be able to use them, please follow the instructions below:

    1. Using your mobile phone, click HERE to download the TIXNGO mobile app
    2. Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
    3. After your registration, your tickets will appear on your TIXNGO mobile app


    We look forward to seeing you during "Event A" event.

    Thank you,
    The TIXNGO Team
    https://www.tixngo.io

    Ticket Details

    EventEvent A
    Ticket ID20210630
    Email Addressuser-a@yopmail.com



    **********************************************

    You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

    9

    Email sent at ticket deletion

    • Triggered when an Organizer deletes a ticket that
      belongs to a Spectator.
    • Triggered as the same time as the Deletion.
    		email.delete.subject$$app.name$$ - Your ticket(s) was deletedTIXNGO - Your ticket(s) was deleted
    email.delete.body

    Hello,

    Your ticket was deleted.
    The TIXNGO Team

    [ticket id : $$ticket.id$$]

    Hello,

    Your ticket was deleted.

    The TIXNGO Team


    [ticket id : 20210630]

    10

    Email sent at ticket transfer delivered (to Sender)

    • Triggered when the recipient opens the app and finalize
      the transfer.
    • Triggered as the same time as the Transfer finalizes.
    		email.sent.subject

    $$app.name$$ - Your ticket(s) was delivered

    		TIXNGO - Your ticket(s) was delivered to original ticket owner
    email.sent.body

    Dear Sir or Madam!

    Please be informed that the tickets listed below were successfully delivered:
    The person who received tickets: $$spectator.name$$ ($$spectator.email$$)
    Match and date of the match: $$event.name$$ - $$event.date$$
    Ticket details:
    - Ticket Id: $$ticket.id$$
    $$ticket.details.main$$

    		Dear Sir or Madam!

    Please be informed that the ticket below were successfully delivered:
    The person who received ticket (User A, user-a@yopmail.com)
    Match Event A and date of the match (2023-05-31 07:25:00)
    Ticket and seating details:
    - Ticket Id: 20210630
    - Block: 1
    11

    Email sent to sender when ticket transfer delivered successfully (single email for bulk tickets)



    		email.sent.sender.bulk.subject

    $$app.name$$ - Your mobile ticket(s) have been successfully delivered to $$receiver.name$$ ($$receiver.email$$)

    		TIXNGO - Your mobile ticket(s) have been successfully delivered to User A (user-a@yopmail.com)
    email.sent.sender.bulk.body

    Dear Sir or Madam,

    Please be informed that $$ticket.quantity$$ mobile tickets have been successfully delivered to $$receiver.name$$ ($$receiver.email$$)

    $$ticket.transfer.details$$

    EventDateTicketsTicket tax numbers (s)




    Thank you,
    $$organizer.name$$

    Dear Sir or Madam!


    Please be informed that 15 mobile tickets have been successfully delivered to User A (user-a@yopmail.com)

    Image Added


    Thank you,
    The TIXNGO Team

    12

    Email sent to spectator when he or she is using pin code to login

    • Triggered at login time, and this account not yet have a ticket in wallet
    		email.account.activation.noticket.subjectYour registration code $$spectator.invitCode$$Your registration code 215391
    email.account.activation.noticket.body

    Registration code
    $$spectator.email$$
    $$spectator.invitCode$$
    Hello,
    Thank you for downloading the $$Mobile Tickets App name$$.
    Currently, there are no tickets associated to this e-mail address.
    Double check your e-mail address
    Please check you are using the same e-mail address which you used to purchase your tickets.
    Yours sincerely,
    $$organizer.name$$

    		Registration code
    sample@tixngo.io
    215391
    Hello,
    Thank you for downloading the TIXNGO Tickets App. 
    Currently, there are no tickets associated to this e-mail address.
    Double check your e-mail address
    Please check you are using the same e-mail address which you used to purchase your tickets.
    Yours sincerely,
    TIXNGO Team
    13

    Email sent to spectator when he or she is using pin code to login

    • Triggered at login time, and this account already have at least 1 ticket in wallet
    		email.account.activation.subjectYour registration code $$spectator.invitCode$$Your registration code 542214
    email.account.activation.bodyRegistration code
    $$spectator.email$$
    $$spectator.invitCode$$
    Enter $$spectator.invitCode$$ on the App followed by your personal details to see your tickets.
    Yours sincerely,
    $$organizer.name$$    		Registration code
    sample@tixngo.io
    542214
    Enter 542214 on the App followed by your personal details to see your tickets.
    Yours sincerely,
    TIXNGO Team
    14Email sent to spectator for account deletion confirmation If the email address has valid future mobile tickets (the confirmation link is valid for 24 hoursemail.account.deletion.confirmation.subject$$app.name$$ - Delete Account ConfirmationTIXNGO - Delete Account Confirmation
    email.account.deletion.confirmation.body

    Dear Sir or Madam,


    You have chosen to permanently delete your account from [Name of Organizer] secure mobile ticket wallet, including all personal information and mobile tickets.

    We observed that there are still valid mobile tickets for upcoming events linked to your email address:

    • Event Name 1, Day, Month, Year
    • Event Name 2, Day, Month, Year

    Could you please confirm your decision to erase your account, personal data, and mobile tickets?

    To confirm, click this link within the next 24 hours: Confirm delete account. This action will irreversibly delete your account, all personal data, and mobile tickets associated with your email.

    If you do not wish to proceed, simply disregard and delete this email.

    Best, [Name of Organizer] 


    Dear Sir or Madam,


    You have chosen to permanently delete your account from [Name of Organizer] secure mobile ticket wallet, including all personal information and mobile tickets.

    We observed that there are still valid mobile tickets for upcoming events linked to your email address:

    • Eurasian Tournament Match 1, Monday, July 10, 2023
    • Eurasian Tournament Match 2, Sunday, June 30, 2024

    Could you please confirm your decision to erase your account, personal data, and mobile tickets?

    To confirm, click this link within the next 24 hours: Confirm delete account. This action will irreversibly delete your account, all personal data, and mobile tickets associated with your email.

    If you do not wish to proceed, simply disregard and delete this email.


    Best, The TIXNGO Team

    15

    Email sent to spectator to confirm that their account has been deleted for following cases:

    • If no valid future mobile tickets are associated with the email address
    • Mobile user clicks on the  confirmation link before its expired. 
    		email.account.deleted.subject

    $$app.name$$ - Account Deleted - Delete Account Confirmation

    Account Deletion Confirmed - Your mobile app account has been successfully deleted

    TIXNGO - Account Deleted - Delete Account Confirmation

    Account Deletion Confirmed - Your mobile app account has been successfully deleted

    email.account.deleted.body

    Hello,

    You have chosen to permanently delete your account from [Name of Organizer] secure mobile ticket wallet, including all personal information and mobile tickets.

    Your account, including all personal data and mobile tickets associated with your email address, has now been permanently deleted.

    If you wish to use our services again, you may create a new account by signing up for one of the [Name of Organizer] secure mobile ticket wallet.

    Best, [Name of Organizer] 

    Hello,

    You have chosen to permanently delete your account from [Name of Organizer] secure mobile ticket wallet, including all personal information and mobile tickets.

    Your account, including all personal data and mobile tickets associated with your email address, has now been permanently deleted.

    If you wish to use our services again, you may create a new account by signing up for one of the [Name of Organizer] secure mobile ticket wallet.

    Best, TIXNGO Test

    16Notification sent at ticket injectionnotification.inject.titleNew Ticket
    notification.inject.contentYou received a ticket for "$$event.name$$"
    17Notification sent at ticket transfer (to Sender)

    		notification.sent.titleTicket Sent
    notification.sent.content

    Your ticket was successfully transferred to $$spectator.name$$


    18Notification sent at ticket transfer (to Recipient)notification.received.titleNew Ticket Received
    notification.received.content

    You received a ticket from $$spectator.name$$ to attend "$$event.name$$" event.


    19Notification sent at ticket deletionnotification.deleted.titleTicket deleted
    notification.deleted.content

    A ticket for $$event.name$$ has been deleted


    20Notification sent at ticket activationnotification.activated.titleTicket activated
    notification.activated.contentA ticket for $$event.name$$ has been activated
    21Notification sent at transfer accepted (to Sender)notification.acknowledge.accepted.titleTicket Transfer Accepted
    notification.acknowledge.accepted.contentThe ticket's transfer for $$event.name$$ was accepted by $$spectator.name$$
    21Notification sent at transfer rejected (to Sender)notification.acknowledge.rejected.titleTicket Transfer Rejected
    notification.acknowledge.rejected.content

    The ticket's transfer for $$event.name$$ was rejected by $$spectator.name$$


    23Notification sent at ticket update (ex: update event info)notification.update.ticket.titleTicket
    notification.update.ticket.content

    Your ticket for $$event.name$$ was updated


    24

    		Notification sent at ticket transfer cancelation (to Recipient)notification.cancel.titleTicket Transfer Cancelled
    notification.cancel.contentThe transfer for a ticket for $$event.name$$ was cancelled
    25

    Notification sent at mobile app logout:

    • Triggered when a session is clear on the Admin tool.
    		notification.logout.titleTIXNGO
    notification.logout.contentYou have been successfully logged out.


    26

    Notification to initiate logout of session:

    • Triggered when a device initiated a connection with your account.


    notification.logout.force.title

    		TIXNGO

    notification.logout.force.content

    		You have logged in with another device.
    27

    Notification at ticket transfer has been auto canceled

    		notification.information.automaticallycancel.titleTicket is canceled
    notification.information.automaticallycancel.contentYour ticket transfer for $$event.name$$ is canceled
    28

    Push Notifications at delete resale pending

    • Triggered when ticket is deleted with delete reason RESALE_PENDING
    		notification.deleted.resale-pending.title

    Ticket available for resale


    notification.deleted.resale-pending.contentThe ticket for $$event.name$$ is now available for resale
    29

    Push Notifications at delete resale cancelled

    • Triggered when ticket is deleted with delete reason RESALE_CANCELLED
    		notification.deleted.resale-cancelled.titleTicket deleted
    notification.deleted.resale-cancelled.contentA ticket for $$event.name$$ has been deleted
    30

    Push Notifications at delete resold

    • Triggered when ticket is deleted with delete reason RESOLD
    		notification.deleted.resold.titleTicket deleted
    notification.deleted.resold.contentA ticket for $$event.name$$ has been deleted

    Ticket delete notification

    ...