Email sent at ticket injection

• Triggered when a new ticket is injected to a spectator.
  If more than one ticket is injected, only send one email.
• A job is running on the backend to trigger emails for
  newly injected tickets, every 2mn.

Email sent at ticket transfer to Unknown account

• Triggered when a Spectator transfers a ticket to another
  person (email address) who is not yet registered in the
  app.
• Triggered as the same time as the Transfer.

Email sent to recipient when ticket transfer to Unknown account (single email for bulk tickets)

Dear Sir or Madam,

We are pleased to inform you that $$sender.name$$ ($$sender.email$$) has transferred you $$ticket.quantity$$ mobile tickets for the following events:

$$ticket.transfer.details$$

To download and use these tickets, please follow the instructions below:

1. Using your mobile phone, click HERE to download the $$app.name$$ mobile app
2. Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$receiver.email$$
3. After your registration, your tickets will appear on your $$app.name$$ mobile app

We look forward to seeing you on:

$$event.details$$

Thank you,
$$organizer.name$$

Email sent at ticket transfer to Known account

• Triggered when a Spectator transfers a ticket to another
  Spectator (registered in the system)
• Triggered as the same time as the Transfer.

Email sent to recipient when ticket transfer to Known account (single email for bulk tickets)

Dear Sir or Madam,

We are pleased to inform you that $$sender.name$$ ($$sender.email$$) has transferred you $$ticket.quantity$$ mobile tickets for the following events:

$$ticket.transfer.details$$

We look forward to seeing you on:

$$event.details$$

Thank you,
$$organizer.name$$

Email sent at ticket transfer cancel

• Triggered when a Spectator cancels a ticket Transfer he
  previously transferred to someone else.
• Triggered as the same time as the Cancellation.
• For automatically canceled: Triggered when the time in Admin tool >> Organizer settings >> Amount of time (hour) after which the pending transfers... has been reached.

$$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled.

Dear Sir or Madam,
Please be informed that the transfer of the ticket $$ticket.id$$ was canceled, because $$ticket.approval.cancel.delay$$ hours have passed without any response from recipients.
Ticket Details

$$ticket.details.main$$
 
Thank you,
$$organizer.name$$

Dear Sir or Madam,
Please be informed that the transfer of the ticket E0000001 was canceled, because 5 hours have passed without any response from recipients.
Ticket Details

Thank you,
TIXNGO Team

Email sent to recipient when ticket transfer cancel by sender (single email for bulk tickets)

$$app.name$$ - $$sender.email$$ has cancelled the sending of $$ticket.quantity$$ mobile tickets

Dear Sir or Madam,

$$spectator.email$$ has cancelled the transfer of $$ticket.quantity$$ mobile tickets to you as following:

$$ticket.transfer.details$$

Thank you,
$$organizer.name$$

Ticket sent as reminder (User did not sign-up yet)

• Reminder email are triggers when a user who purchased
  tickets did not sign-up in the app yet.
• A backend job is running every hour to check for tickets
  that would require a reminder.
• Maximum number of reminder, interval between two
  reminder, how long before the event to send a reminder
  and time at which we should send reminder are
  configurable in the TIXNGO Console.

Reminder - TIXNGO - $$event.name$$ - Mobile ticket(s) available.

Email sent at ticket deletion

• Triggered when an Organizer deletes a ticket that
  belongs to a Spectator.
• Triggered as the same time as the Deletion.

Hello,

Your ticket was deleted.
The TIXNGO Team

[ticket id : $$ticket.id$$]

Hello,

Your ticket was deleted.

The TIXNGO Team

[ticket id : 20210630]

Email sent at ticket transfer delivered (to Sender)

• Triggered when the recipient opens the app and finalize
  the transfer.
• Triggered as the same time as the Transfer finalizes.

$$app.name$$ - Your ticket(s) was delivered

Dear Sir or Madam!

Please be informed that the tickets listed below were successfully delivered:
The person who received tickets: $$spectator.name$$ ($$spectator.email$$)
Match and date of the match: $$event.name$$ - $$event.date$$
Ticket details:
- Ticket Id: $$ticket.id$$
$$ticket.details.main$$

Email sent to sender when ticket transfer delivered successfully (single email for bulk tickets)

$$app.name$$ - Your mobile ticket(s) have been successfully delivered to $$receiver.name$$ ($$receiver.email$$)

Dear Sir or Madam,

Please be informed that $$ticket.quantity$$ mobile tickets have been successfully delivered to $$receiver.name$$ ($$receiver.email$$)

$$ticket.transfer.details$$

Thank you,
$$organizer.name$$

Email sent to spectator when he or she is using pin code to login

• Triggered at login time, and this account not yet have a ticket in wallet

Registration code
$$spectator.email$$
$$spectator.invitCode$$
Hello,
Thank you for downloading the $$Mobile Tickets App name$$.
Currently, there are no tickets associated to this e-mail address.
Double check your e-mail address
Please check you are using the same e-mail address which you used to purchase your tickets.
Yours sincerely,
$$organizer.name$$

Email sent to spectator when he or she is using pin code to login

• Triggered at login time, and this account already have at least 1 ticket in wallet

Your ticket was successfully transferred to $$spectator.name$$

You received a ticket from $$spectator.name$$ to attend "$$event.name$$" event.

A ticket for $$event.name$$ has been deleted

The ticket's transfer for $$event.name$$ was rejected by $$spectator.name$$

Your ticket for $$event.name$$ was updated

Notification sent at mobile app logout:

• Triggered when a session is clear on the Admin tool.

24

Notification to initiate logout of session:

• Triggered when a device initiated a connection with your account.

notification.logout.force.title

notification.logout.force.content

Notification at ticket transfer has been auto canceled

Push Notifications at delete resale pending

• Triggered when ticket is deleted with delete reason RESALE_PENDING

Ticket available for resale

Push Notifications at delete resale cancelled

• Triggered when ticket is deleted with delete reason RESALE_CANCELLED

Push Notifications at delete resold

• Triggered when ticket is deleted with delete reason RESOLD

Hello,

You decided and requested to permanently delete the accounts of your [Name of Organizer] secure mobile ticket wallet and potential other TIXnGO secure mobile ticket wallets along with all your personal data and all your mobile tickets.

We noticed there are still valid mobile ticket(s) for upcoming events, associated with the email address of your profile:

• • Event Name 1, Day, Month-Date, Year
  • Event Name 2, _Day, Month-Date, Year_
    (Example: Event A 2022, Saturday, July 2, 2022)

Would you please confirm you decide to delete all these accounts personal data and mobile tickets?

• • • If yes, click the following link in the next 24 hours: www.acount.deletion.tixngo.io/spectator?. All your accounts, personal data and mobile tickets associated with the email address of your profile will be deleted forever.
    • If not, ignore and delete this email.

Best, [Name of Organizer] 

Hello,

You decided and requested to permanently delete the accounts of your [Name of Organizer]  secure mobile ticket wallet and potential other TIXnGO secure mobile ticket wallets along with all your personal data and all your mobile tickets.

All your accounts, personal data and mobile tickets associated with the email address of your profile have been deleted forever.

You can create a new account by registering in one of the TIXnGO secure mobile ticket wallets, or by purchasing a new mobile ticket.

Best, [Name of Organizer]