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For our customers in France: a new law entering in force on 1st of January 2023 will forbid the printing of order receipts or card receipts unless the end customers has explicitly required them. |
Solution
In order to illustrate the solution, let's consider the following example. The customer has bought 2 tickets. The on-line shop allows mobile ticket and print@home shipment mode. He selects the mobile ticket shipment mode and pays the order. No tickets have been downloaded or printed yet. The end customer has still the choice between downloading a ticket on his mobile or printing an e-ticket.
The end customer decides to download the first ticket on his mobile. He can't get an e-ticket anymore to prevent the invalidation of the mobile ticket:
The restriction works similarly in the other way. If the end customer prints the second ticket as a print@home, he won't be able anymore to download it as a mobile ticket. Clicking several times on the printable ticket link will open exactly the same PDF file (without invalidating previous tickets).
Getting started
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Summary
Currently, the card receipt is printed systematically during order closure, The order receipt is printed if it has been configured in the documents to send (menu Initialisation > Documents to send in Institution or Organisation context). The order receipt can be reprinted from the file detail as any other document.
A new law entering in force on 1st of January 2023 will forbid the printing of order receipts or card receipts unless the end customers has explicitly required them. In order to comply with this law, the behaviour will be modified as follows:
- During order closure, neither the order receipt nor the card receipt will be printed, even if the order receipt has been defined in the documents to send. A warning is displayed in the document shipping section of the cart to remind the operator that the order receipt won't be printed.
- The Previous file feature has been extended to allow the printing of the receipts. In other words, if an end customer requires a copy of the receipts, you will just have to click on Previous file and print them.
The Previous file extension is also available for customers outside of France but with a different behaviour. The behaviour of SecuTix is summarised in the table below:
| New mode "Print only on request" | Previous behaviour | |
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| Order closure | Neither card receipt, nor order receipt is printed | Card receipt is printed Order receipt is printed if defined in the documents to send |
| Previous file > Print receipt | Both receipts are printed | Order receipt is printed |
Customers outside of France may use the new mode "Print only on request" but don't have to.
Detail
The Previous file > Print receipt option is available on the following screens:
- In the sales-reservation and exchange-cancellation screens:
- In the seat map screen
- In the calendar screen
- In the quick sales screens (with and without map, touch cart). Below example illustrates touch cart
- On ticket vending machine
The end customer may print the receipts while the tickets are being printed, until the TVM returns to the home page.
- On mobile operator
The behaviour is the same as on the ticket vending machine
Getting started
The feature is enabled by default for all organisations located in France created before the delivery of this feature.
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If you create new organisations located in France after the 01.01.2023, you have to enable the feature manually (see information below) |
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The feature is disabled for all organisations located outside of France. However, you can enable the feature manually (see information below) |
The feature may be enabled in the Parameters tab of the Organisation's characteristics screen:
