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Currently, the resale platform allows to resale tickets not belonging to a season ticket at the tariff of the initial tariffticket. For tickets belonging to season tickets, you had the choice between keeping the initial tariff or forcing a given (generally occasional) tariff. A new mode, called seat release, provides more flexibility by allowing your customers to choose the tariff when buying tickets on the resale platform. |
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You choose first between the ticket marketplace and the seat release mode.
Ticket marketplace mode
- As today, you can define the range of the price of the resold ticket as a min and max percentage of the initial price of the ticket.
- You can also define if the tickets belonging to season tickets (aka subscriptions) keep their initial tariff or if the new ticket must get a defined tariff. The tariff itself is defined at event or competition level (i.e. the event or competition included in the season ticket).
- As today, the reseller will get the price he has defined (or the initial ticket price if the minimum and maximum price are set to 100%), minus a potential refund fee. The new buyer will pay the price defined by the reseller (or the initial ticket price if the minimum and maximum price are set to 100%), plus a potential sales fee.
Seat resale mode
- You can define if the reseller will get the original price, that is the price that he has paid during the purchase, or if he gets only the minimum between the original price and the price paid by the new buyer. The price paid by the new buyer may be less than the original price depending on the second parameter explained below.
- You can define if the new buyer is allowed to buy at a lower price than the original price.
- If you allow this, the resale platform will propose all the tariffs that match following (cumulative) conditions:
- The tariff is allowed on the resale platform according to the activity profile
- A price is defined for that tariff
- The buyer has the right to that tariff (concerns membership holder and season ticket holder tariffs).
- If you don't allow to buy at a lower price, the resale platform will only keep, among the tariffs meeting above conditions, the ones that give a current catalog price greater or equal to the original price.
- Note: if you have reduced the catalog price, it's possible that no tariff matches above condition. For example, an end customer has bought a ticket at full occasional tariff. He's paid 100€ for the ticket (not taking into account fees and overheads), and the catalog price has been reduced to 90€. Since no catalog price reaches the amount of 100€, this ticket can't be resold.
- If you allow this, the resale platform will propose all the tariffs that match following (cumulative) conditions:
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Following parameters have been moved from point of sale to organisation level:
The reason is to ensure a consistent behaviour form for our customers managing multiple resale platforms. As a result, only the parameters that impacts the display on the resale platform but that don't have any impact on the process to put on resale have been kept at point of sale level (example: Display the original price) |
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If you want to switch the resale type, you will first have to remove all tickets on resale (and ask your end customers to put them on resale again). This is due to the fact that the amounts (refunded to the reseller and paid by the new buyer) depends on the resale type. |
For each shipment mode, you can define for which product families it should be authorized.
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For example, you could define that standard (postal) mail and registered email are only used for memberships (because single tickets are using electronic shipment modes and goods are shipped by some external shipping provider).
Set-up allowed shipment modes at product level
The set-up defined above can be overridden for a given product. For example, you've got one very expensive membership providing many privileges and you want to provide it only by registered mail.
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Selection of shipment modes on Ticket Shop
Case 1: There exists one (or several) common shipment mode(s) allowed for all items of the cart
The Ticket Shop will only propose this (or these) common shipment mode(s).
This approach allows to minimise the number of shipments, thus reducing shipment costs and fees for you and your customers.
Case 2: There doesn't exist any common shipment mode for all items of the cart
The internet user will be invited to select one shipment mode for each item in the cart. When the page is displayed, the list of shipment modes available for the first item is expanded while the list for the other ones are closed. The internet user may at each moment view or hide the details of the shipment modes available for one product.
The file detail displays the different shipments created:
Getting started
Create a ticket to our service team to enable the feature. The service team will:
- Set the feature flag SHIPMENT_MODE_PER_PRODUCT
Current restrictions
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Scenario
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Status
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Ticket Shop
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Direct sale on Ticket Shop (no creation of options or reservations)
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Shipment mode set-up per product is taken into account
Internet user may select multiple shipment modes if needed
The file detail mentions all the shipments with their respective cost but doesn’t mention which products belong to which shipment → not a big issue
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Online exchange
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OK (same as above)
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Reservation on Ticket Shop
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Shipment mode set-up per product is ignored → a reservation order may be created with a reference shipment which shipment mode is inconsistent with the shipment mode set-up per product
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Ticket Shop sale converted to reservation:
- The order amount exceeds the max. allowed amount
- The internet user selects the prepayment method
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High risk of technical error if the sales order has multiple shipments → currently, shipment mode per product isn’t compatible with order amount limit or prepayment
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Pay online a reservation order created on-line
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The reference shipment (which shipment mode may be inconsistent with the shipment mode set-up per product) is ignored, allowing the internet user to use the new feature
→ Only consequence:
- The sales order amount may be higher than the reservation order amount (because of shipment fees)
- May lead to some complains and support need
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Box Office
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Reservation and sales
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The behaviour is the same for reservation and sales orders: the shipment mode per product set-up is taken into account but the order may contain only one shipment. The operator needs to split the order if there is no shipment mode common to the whole order.
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Payment of a reservation performed on BO
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No problem since reservation and sales handle the shipments in the same way.
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Hybrid scenarios
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Payment of an online reservation at the Box Office
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Because the online reservation doesn’t take into account the shipment mode set-up per product, the BO operator may need to split the order, i.e. create 2 sales orders for one reservation order.
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Payment of a BO reservation online
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No problem
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Putting tickets on resale
The process to put a ticket on resale is exactly the same but the information about the amount refunded to the reseller depends on the setting above
If the reseller gets the initial price, the refund amount is computed and displayed, as illustrated below:
If the reseller gets the minimum between the initial price and the new purchase price, the display is adapted accordingly, as illustrated below:
Selecting a tariff on the resale platform
In the seat release mode, the list of tickets on resale will display the list of available tariffs for each available ticket:
If you don't allow the new purchase price to be lower than the original price, the list of available tariffs will depend on each individual ticket. The higher is the ticket initial price, the smaller is the list of available tariffs.
Getting started
This feature is directly available. As explained in above section, you will have to remove the tickets already on resale if you want to change the resale type of the resale platform.