Page Comparison

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• Is the new validated email validation flag honored for SAM campaigns?
  • For institution without the email validation flag enabled nothing changes, i.e. there is no filtering
  • For institutions with the email validation flag enabled, contacts without validated email are filtered out. This means they do not receive any communication at all
  • If needed, this filtering can be disabled manually in the campaign settings with a warning that this action is not GDPR compliant as shown below

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Use cases

• How will this work for Guest checkout?

  • No verification mail is sent to Guests. The email will be stored as "unverified" in the contacts base and cannot be used to log in the Ticketshop

• How will this work for quick checkout / on-sale processes?

  • The verification mail will send at first login from the customer. No verification is required at the time of the checkout / on sale process

• When a user has both a B2C (final customer) and a B2B (relay) account with the same email address, will the validation be valid for all accounts?
  • No. Validation is per account, not per email address. This means that each account will need a separate validation
• On sales channels requiring opt-in validation will the end user receive one or two validation emails?
  • The end user will receive two separate mails as these are two separate and independent processes
• When creating an emergency account in TIXNGO that will be injected back in S360, will the account be already validated?
  • Yes. A TIXNGO imported account will be considered as validated
• What happens if a new customer was in a Peak Protect queue before entering the ticketshop and is being asked to create a contact and validate the email? Will the email validation take the customer back to the ticketshop?
  • When a contact is already in the queue and has access to the ticketshop, the queue result is stored in the browser’s cookies. This means that if you open a new tab or reload the page, your queue number and status are retained, so you don’t have to queue again
  • However, if the cookie is timeout or you close the browser or switch to a different browser, the queue information will be reset.

External Identity Provider (Customer SSO)

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