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This page gives an overview of how to create a new user account on Backoffice and the access permission of each role.

Table of Contents

How to create a new account:

...

Delete an existing account:

...

Privileges for each role:

Pre defined privileges

...

  1. Read privileges means ability to view a given page or a given information on the Backoffice
  2. Create privileges means ability to create a new information on the Backoffice.
    Example: create a new single ticket, create a new notification campaign...
  3. Update privileges means ability to update an existing information on the Backoffice.
    Example: update ticket details, update event details...
  4. Delete privileges means ability to delete an existing information on the Backoffice.
    Example: delete a ticket
  5. Search privileges means ability to execute a search on the Backoffice
    Example: search for a ticket ID, a spectator...
  6. Export privileges means ability to export data from Backoffice
    Example: export data from Ticket list page
  7. Execute privileges: ability to execute an action
    Example: resend communications...

Pre defined roles

...

  1. admin-user ADMIN (AU): has all the privileges listed below.
  2. support-user SUPPORT (SU): has some limited privileges listed below (mostly read privileges) + Delete Sessions (logout of the spectator).
  3. basic-user BASIC (BU): has all SU privileges + Delete ticket + Transfer ticket..
  4. MODERATOR (Mod): has all BU privileges + Notification Campaigns
  5. TIXNGO_SUPPORT (TS): has all AU privileges listed below except organizer profile/ API key and create new account

Detailed privileges for each role:


Pages


Role

Access to the pages
Pages

Show action icons/
views 
button
Role
readcreateupdatedeletesearchexport
re-executeShow Icons
resend
Organizer profile
/ api
& API keyAUyesnononononono
SUnonononononono
BUnonononononono
Modnonononononono
TSnonononononono
Manage accountAUyesyesyesyesno
yesSU
noyes
n/aBUno

Edit accountImage Added Delete accountImage Added Resend QR code for 2FA log inImage Added

SUnonononononono
BUnonononononono
n/a

Modnonononononono
TSnononononono
n/a
no
Support
->Spectator

> Spectator
AUyesnononoyesnoyes

Image Added

SUyesnononoyesnoyes

Image Added

BUyesnononoyesnoyes

Image Added

Modyesnononoyesnoyes

Image Added

TSyesnononoyesnoyes
ResendSU

Image Added

Support
> Ticket
AUyesnoyesnoyesnono

Edit ticket transfer rulesImage Added

SUyesnonono
n/aAU
yesnono
BUyesnononoyesnono
Modyesno
n/aSupport->Ticket
nonoyesnono
TSyesnoyesnoyesnono

Edit ticket transfer rulesImage Added 

TicketsAUyesnoyesyesyes
n/a
yesno

Edit ticketImage AddedDelete ticketImage AddedTransfer ticketImage Added

Image Added

SUyesnononoyesnono

This feature is disabled for this user roleImage AddedThis feature is disabled for this user roleImage AddedThis feature is disabled for this user roleImage Added

BUyesno
n/a
no
BU
yesyesnono

This feature is disabled for this user roleImage AddedDelete ticketImage AddedThis feature is disabled for this user roleImage Added

Modyesnonoyesyesnono
n/aTicketsAU

This feature is disabled for this user roleImage AddedDelete ticketImage AddedThis feature is disabled for this user roleImage Added

TSyesnoyesyesyesyesno

Edit ticketImage AddedDelete ticketImage AddedTransfer ticketImage Added

Image Added

Bulk updateAUyesnoyesnoyes
Edit, Delete, Transfer, Export, Export Ticket DetailsSUyes
nono

Image AddedImage AddedImage Added

SUnonononononono
BUnonononononono
Modnonono
n/a
no
BU
no
yesTicket
nono
TSyesnoyesnoyesnono
Delete, Transfer

Image AddedImage AddedImage Added

InjectionAUyesyesnonoyesnono

Image Added

SUnonononononono
BUnonononononono
Modnonononononono
TSyesyesnonoyesnono

Image Added

CSV InjectionAUyesyesnononoyesno
InjectBU

Image AddedImage Added

SUnonononononono
BUnononono
n/aEventsAUyesyesyesyesyesyesyesExport, Edit, Questionnaire, Security info (pin), Beacon InformationSU
nonono
Modnonononononono
TSyesyesno
n/a
nonoyesno

Image AddedImage Added

TransactionAUyesnononoyesyesno

Image Added

SUyesnononoyesnono
BUyesnononoyesnono
Modyesnononoyesnono
TSyesnononoyesyesno

Image Added

PendingsAUyesnononoyesyesno

Image Added

SUyesnononoyesnono
BUyesnono
n/a
no
BU
yesnono
Modyesnononoyesnono
n/aSpectatorsAU

TSyesnononoyesyesno

Image Added

Privilege InstancesAUyesnoyesyesyesyes
Export, Delete Sessions
no

Image Added

SUyesnononoyesnono
BUyesno
Delete Sessions
no
BUAU
noyesnono
Modyesnonono
Delete SessionsCommunications
yesnono
TSyesnoyesyesyesyesno

Image Added

Spectators ListAUyesnonoyesyesyes
Export, Resend
no

Remove spectator accountImage AddedLog out spectatorImage AddedReset number of spectator's devicesImage AddedLock spectator accountImage Added/Unlock spectator accountImage Added

SUyesnonono
no
yesnono
n/aAU

This feature is disabled for this user roleImage AddedLog out spectatorImage AddedReset the number of usage devices for this spectatorImage AddedThis feature is disabled for this user roleImage Added/This feature is disabled for this user roleImage Added

BUyesnononoyesnono
non/aCommunications -> Notification Campaigns

This feature is disabled for this user roleImage AddedLog out spectatorImage AddedReset the number of usage devices for this spectatorImage AddedThis feature is disabled for this user roleImage Added/This feature is disabled for this user roleImage Added

Modyesnononoyesnono

This feature is disabled for this user roleImage AddedLog out spectatorImage AddedReset the number of usage devices for this spectatorImage AddedThis feature is disabled for this user roleImage Added/This feature is disabled for this user roleImage Added

TSyesnonoyesyesyesno

Remove spectator accountImage AddedLog out spectatorImage AddedReset number of spectator's devicesImage AddedLock spectator accountImage Added/Unlock spectator accountImage Added

Mobile LogsAUyesnononoyesyes
yes
no
Schedule Campaign

Image Added

SUyesnononoyesnono
BUyesnono
n/a
no
BU
yesnono
Modyesnononoyesnono
n/aReportsAU

TSyesnononoyesyesno

Image Added

CommunicationsAUyesnono
yes
noyesyesyes
Export

Image Added

SUyesnononoyesnono
BUyesno
n/a
no
BUAU
noyesnono
Modyesnononoyesnono
n/aTransactions

TSyesnononoyesyesyes

Image Added

EventsAUyesnoyesnoyesyes
Export
no

Edit eventImage AddedTicket security informationImage Added

Image Added

SU
yes
nonononononono
BUnonono
n/a
no
BU
no
yes
nono
Modnonononono
n/a
no
Pendings
no
AU

TSyesnoyesnoyesyesno

Edit eventImage AddedTicket security informationImage Added

Image Added

CampaignsAUyesyesyes
Export
yes
SU
yesyesno

Image Added

SUnononononono
n/a
no
BU
yesAU
nonononononono
n/aMobile logs

Modyesyesyesyesyesyesno

Image Added

TSyesyesyes
Export
yes
SU
yesyesno

Image Added

ReportsAUyesnononoyesyesno

Image Added

SUyesnononoyesno
n/ayes
no
BUyesnononoyesnono
Modyesnonono
n/aSettingsAU
yesnono
TSyesnononoyesyesno

Image Added

SettingsAUyesnoyesnoyesyes
Edit ActionBU
no

Edit valueImage Added
Image Added

SUnonononononono
n/a

BUnonononononono
Modnonononono
n/a
no
Charts
no
AU

TSyesnoyesnoyesyesno

Edit valueImage Added
Image Added

ChartsAUyesnononoyesnono

Image Added

SUyesno
n/a
no
SUBU
noyesnono

Image Added

BUyesnononoyesno
n/a
no

Image Added

Modyesnononoyesnono

Image Added

TSyesnononoyesno
n/a
no

Image Added

DocumentationAUyesnononononono
API documentation, Manage your ticket, Profile & API KeyBU

Image Added

SUyesnononononono
API documentation, Manage your ticket

Image Added

BUyesnononononono

Image Added

Modyesnononononono

Image Added

TSyesnononononono
API documentation, Manage your ticket

Image Added