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Limit the active sessions for one spectator account
Why should organizer use it?
- To help avoiding multiple users logging into one account at the same time (from different devices)
- It provides an extra layer of security that can reduce the risk of fraudulent activity
How it works?
- Enable the max active devices feature at Enable max amount of active devices security under Application Settings
- Define the max active devices that you allow user to login at the same time per account
- If Enable online/offline check if device reached max active sessions below is false and account reaches max active number:
- User can't log in on other devices
- If Enable online/offline check if device reached max active sessions below is true and account reaches max active number:
- User can log in on other devices if previous devices are online or offline within 122 seconds
- Account will be logged out from previous device.
How feature is visible on TIXNGO app?
For example: feature is enabled and set to 1 max active device.
User A is on device 1 successfully.
User A or B, then try to log in again with same account on device 2.
After loading for a few seconds, pop-up showed to inform user can't login on device 2.
As soon as account is logged out from device 1, it's possible to re-join with device 2.
string | Indication as screenshot above |
|---|---|
| max_login_title | title of the pop-up for limit max active session - Failed to login |
| max_login_msg | content of the pop-up for limit max active session -Failed to login |
| log_out_other_phone_msg | when user tries to login on a device and system tries to logthem log them out from another device |
Why should organizer use it?
- To prevent credentials sharing, organizer can define a maximum number of unique device(s) allowed by spectator.
- It provides an extra layer of security that can reduce the risk of fraudulent activity
How it works?
- Enable the setting key "Max number of devices used for one spectator account" under Application Settings
- Define the number of max used devices that you allow user to use for one accountaccount
- After a successful login, spectator’s device counter is increased by 1. In case of logout from the device, the counter remains 1.
- By default, value is -1 for unlimited used devices (meaning restriction is disabled)
- For troubleshooting purpose, organizer can reset the number of used device on Spectator list page (per spectator)
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As system detects different devices based on deviceID, so there are a few scenarios that deviceID can be reset or changed and same phone is considered as a new device. Some main practices can be:
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How feature is visible on TIXNGO app?
For example: feature is set to 1 max used device.
User A is on device 1 successfully.
User A or B, then try to log in again with same account on device 2.
After loading for a few seconds, pop-up showed to inform user can't login on device 2.
No matter if user logged out from device 1 or not, it's not possible to re-join with device 2. 
string | Indication as screenshot above |
|---|---|
| max_device_title | title of the pop-up for limit max used devices - Failed to login |
| max_device_msg | content of the pop-up for limit max used devices -Failed to login |