Published — v. 13

LIMIT MAX ACTIVE DEVICES & MAX USED DEVICES

Owned by Julie BONNARD
Last updated: Nov 21, 2023 by Oanh HO
3 min read

Limit the active sessions for one spectator account

Why should organizer use it? 

  • To help avoiding multiple users logging into one account at the same time (from different devices)
  • It provides an extra layer of security that can reduce the risk of fraudulent activity


How it works? 

  • Enable the max active devices feature at Enable max amount of active devices security under Application Settings
  • Define the max active devices that you allow user to login at the same time per account


  • If Enable online/offline check if device reached max active sessions below is false and account reaches max active number:
    • User can't log in on other devices 
  • If Enable online/offline check if device reached max active sessions below is true and account reaches max active number:
    • User can log in on other devices if previous devices are online or offline within 122 seconds
    • Account will be logged out from previous device. 


How feature is visible on TIXNGO app?

For example: feature is enabled and set to 1 max active device.

User A is on device 1 successfully.

User A or B, then try to log in again with same account on device 2.

After loading for a few seconds, pop-up showed to inform user can't login on device 2.

As soon as account is logged out from device 1, it's possible to re-join with device 2. 

 

string

Indication as screenshot above

max_login_titletitle of the pop-up for limit max active session - Failed to login
max_login_msgcontent of the pop-up for limit max active session -Failed to login
log_out_other_phone_msgwhen user tries to login on a device and system tries to log them out from another device


Limit the devices used for one spectator account


Why should organizer use it? 

  • To prevent credentials sharing, organizer can define a maximum number of unique device(s) allowed by spectator.
  • It provides an extra layer of security that can reduce the risk of fraudulent activity


How it works? 

  • Enable the setting key "Max number of devices used for one spectator account" under Application Settings
  • Define the number of max used devices that you allow user to use for one account 

  • After a successful login, spectator’s device counter is increased by 1. In case of logout from the device, the counter remains 1. 
  • By default, value is -1 for unlimited used devices (meaning restriction is disabled)
  • For troubleshooting purpose, organizer can reset the number of used device on Spectator list page (per spectator)

As system detects different devices based on deviceID, so there are a few scenarios that deviceID can be reset or changed and same phone is considered as a new device. Some main practices can be:

  • Device reset or factory reset 
  • Uninstalling or reinstalling the application without preserving deviceID
  • Rootdevice or jailbreak devices


How feature is visible on TIXNGO app?

For example: feature is set to 1 max used device.

User A is on device 1 successfully.

User A or B, then try to log in again with same account on device 2.

After loading for a few seconds, pop-up showed to inform user can't login on device 2.

No matter if user logged out from device 1 or not, it's not possible to re-join with device 2. 

string

Indication as screenshot above

max_device_titletitle of the pop-up for limit max used devices - Failed to login
max_device_msgcontent of the pop-up for limit max used devices -Failed to login

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