RESALE ON S-360 TICKETSHOP

Why should organizer use it?

Let your fan resell their already injected mobile tickets on S-360 ticketshop in just a few simple steps directly from TIXNGO app.
For each branded app, we offer the possibility to enable Resale on Ticketshop button on each available ticket which fan can access directly to S-360 webshop for resale
With that, you can now safely allow injected tickets to be resold with no risk of having ill-intentioned people trying to "resale" their tickets on both systems.

How to activate the Ticket Resale feature ?

Enable the Resale on S-360 Ticket Shop feature from the organizer settings

From Application Features setting in Backoffice, set "Ticket resale via S-360 ticketshop" to "TRUE" (key:enable-resale-ticket-shop-s360)

Enable or Disable the Resale on S-360 Ticket Shop on an per-Event basis

Enable this feature from the “Edit Event” screen under the “S-360 Integration” tab, specifically in the “Resale” section.

In this section, you can:

Enable or disable completely the ticket resale feature for this event by setting the value of “Allow Resale”
Define the URL for the S-360 ticketshop resale page.

Click here to see the S-360 integration section

Resale keys in the Ticket rules

Name	Key	Default Value	Rule
S-360 Resale for any spectator	allowReturnToOrganizer	FALSE	Use TRUE to enable Ticket Resale for this ticket. Use FALSE to disable Ticket Resale for this ticket.
S-360 Resale for initial spectator	allowReturnToOrganizerForInitialSpectator	FALSE	Use TRUE to restrict Ticket Resale feature to the initial spectator ONLY Use FALSE to allow any spectator to use the Ticket Resale feature

Click here to see the parameters in the Ticket Rules

Wallet behavior

User flow

Access Resale Actions

Webview

Tickets Returned For Resale

Pending Resale

Ticket you reselling

Cancel Ticket resale

Completed Resale

Ticket you resold

From the ticket details screen, scroll to reveal available ticket actions (either via a main button or floating action button).Tap the “Resell Your Ticket” button

Upon confirming resale, the spectator is redirected to the Ticketshop's Resale screen (if configured).

After login to S-360 ticketshop resale, spectator will be redirected to resale page of the selected ticket

After listing a ticket for resale, the spectator can view it under the “Tickets Returned for Resale” section

Once the ticket is posted on the resale platform, it appears in the Pending Resale section, indicating it’s awaiting purchase

Spectators can review details of tickets they are currently reselling

Spectators can cancel the resale, which will return the ticket to their wallet

When a ticket is purchased on the resale platform, it moves to the Completed Resale section, indicating the resale is finalized

Spectators can review details of tickets they are resold

Resale Button visibility

“Resale” button visibility is determined by specific rules that define which spectators can initiate a Ticket Resale, as outlined in the table below:

Allow Resale (Event)	S360 Resale for any spectator (Ticket Rules)	S360 Resale for initial spectator (Ticket Rules)	Expected behavior	Resale button visibility
FALSE	N/A	N/A	Ticket Resale is completely disabled for this event. Any ticket rules permitting resales will be ignored.	Not visible
TRUE	FALSE	N/A	Ticket Resale is enabled for this event, and any ticket rules permitting resale will be applied. However, if “Resale for any spectator” is set to FALSE, Ticket Resale will be disabled for this specific ticket.	Not visible
TRUE	TRUE	FALSE	Ticket Resale is enabled for this event, and any ticket rules permitting resales will be applied. If “Resale for any spectator” is set to TRUE, Ticket Resale is enabled for this ticket, regardless of whether the current owner is the initial one or not.	Always visible
TRUE	TRUE	TRUE	Ticket Resale is enabled for this event, and any ticket rules permitting resales will be applied. If “Resale for initial spectator” is set to TRUE, Ticket Resale is enabled for this ticket but restricted to the initial owner. It will be disabled for any subsequent owners.	Button visible only if the Current Owner is the Initial Spectator

Redirection to the ticketshop

Event configuration at injection

By default, the S-360 Ticketshop Resale URL specified at the event level will be used to redirect spectators to the ticketshop.

Resale URL
- event.metadata.index.key = RESALE_TICKETSHOP_URL
- event.metadata.index.value = https://ticketshop.secutix.com/account/resale/resellTickets?ticketIds=
Cancel resale URL
- event.metadata.index.key = CANCEL_RESALE_TICKETSHOP_URL
- event.metadata.index.value = https://ticketshop.secutix.com/account/tickets?cancelResaleTicketId=

Ticket override at injection

However, you can override this URL on a per-ticket basis by modifying the S-360 injection template and utilizing hidden ticket details metadata.
To set this up, apply the following configuration in your S-360 injection template:

Resale URL
- ticketDetails.hidden.index.key = RESALE_TICKETSHOP_URL
- ticketDetails.hidden.index.value = https://ticketshop.secutix.com/account/resale/resellTickets?ticketI
Cancel resale URL
- ticketDetails.hidden.index.key = CANCEL_RESALE_TICKETSHOP_URL
- ticketDetails.hidden.index.value = https://ticketshop.secutix.com/account/tickets?cancelResaleTicketId=

TIXNGO differentiates how URLs are managed based on their entry points: ticketDetails.hidden and event.metadata.

When both fields are available, ticketDetails.hidden takes precedence.
Using event.metadata applies URLs uniformly to all tickets of an event and allows for easy updates via the "Edit Event" screen under the "S-360 Integration" tab.
Conversely, ticketDetails.hidden is ideal for assigning distinct URLs to different ticket categories, types, locations, or currencies. However, since it operates at the ticket level, bulk updates across all tickets are not feasible.