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Feature patch - Released in production the week 13-1715.04.2020   StatussubtletruecolourGreytitleUPCOMING

New features

Online Sales

  • Automatic redirection based on access rights: Internet users can be redirected automatically to a different internet point of sales if they attempt to access an unauthorised sales channel. Read more
  • In Google Analytics e-Commerce tracking, you can now choose to have reservations included in the turnover amounts. Read more

Promoter Features

  • Promoter web reporting improvements Read more:
    • For product families other than events and visits, a new filter by product type can be activated for the list of product
  • In the back-office, promoter operators can generate reports from the domain "Configuration" to assist them in their catalogue configuration tasks. Read more

Onsite sales

  • Free tickets can be sold and printed on Ticket Vending Machines and with Mobile Operators

Reporting

  • In the back-office, the queries module in the Institution context now support in addition the documented reporting domains. Read more

Back-office

  • Status
    colourBlue
    titleCOVID Help
          In the mass-refund process, refunds following mass-cancellations or resales can now be put systematically to credit note to preserve your cash-flow and offer your customers the ability to use their credit to purchase donations or future products Read more
  • In the season ticket renewal batch, a new parameter allows operator to put all new reservations in the same file even for different products when executing season ticket renewal batch. Read more
  • The setup of payment methods for internet sales contains a new way to specify supported card brands and their logo. Read more
  • Organization timezone is now taken into account in more places: Read more
    • In sales screen inside the sales screen in the box-office
  • Feature deprecation: legacy visit are not supported anymore and new visit products cannot be configured anymore. You can use visit passes instead.
  • Sequential numbers (per timeslot) can be printed on tickets are now available also for visit passes (for tax-regulation purposes in some countries) Read more
  • In the seat map logical and sales configuration, the optimal selection ellipse tool or snake tool are now both available regardless of the size the map. Moreover, the snake tool has been improved to allow choosing which corner of the block to start with. Read more

Open Platform

  • TIXnGO native integration with SecuTix improvements: Read more
    • Automatic deletion on the phone after cancelling or reprinting a ticket from SecuTix
    • Export of ticket price including charges to TIXnGO (now configurable)
  • Datamart improvements: /wiki/spaces/DOCEN/pages/41616620
    • Ticket-Shipment domain now contains resale information
    • New domain on file-shipments (files and all their shipments)
  • Skidata Handshake access control interface: failed ticket checks can now be retrieved from Skidata Handshake
  • NOVA Wrapper: NVF-266, NVF-274, NVF-275

Bug fixes

...

  • [STX-97499] List of clients filter in the agent portal only shows the clients that are listed in that page

...

  • [STX-98227] Ticket Editor: some variables are unavailable on mobile ticket template

  • [STX-98499] Free service products do not work correctly with the currency COP

  • [STX-98576] In the Zuora interface, cancelled tickets should not be considered

  • [STX-

...

  • 98299] Cancelled payments are in some cases not shown in the Ingenico interface


Expand
titleAdditional bug fixes
  • [STX-97485] External sales interface is failing with a technical error due to configuration mismatch
  • [STX-97660] Delta Discrepancies are present in quota of non-numbered areas between SecuTix and KulturplannerDataAnalytix
  • [STX-97745] A translation in German is wrong in the ticket shop landing page
  • [STX-98055] Some information is not returned correctly by the catalog interfaces in case of missing tariff
  • [STX-98062] In the seat map screen, when the performance title is too long, "1 performances ?" instead of the performance title is shown[STX-98111] In the clusters screen, it is not possible to do a multiple selection of products
  • [STX-98156] In the ticket shop, when entering an address, the canton field is not automatically set
  • [STX-93454] The card number printed on an RFID card is different than the value found in SecuTix[STX-95176] Payments requiring signature are blocking the box office98365] In the overhead configuration screen, the refund reason form is disabled for all languages except English
  • [STX-96435] A payment is reflected in the wrong file due to a TPE error

  • [STX-96477] Some payments succeed on the payment terminal but are considered as failed by SecuTix

  • [STX-96894] In some cases planned interface executions do not run98409] Missing availability information of blocks in 3D seat maps of some internet sales channels
  • [STX-97065] In the accounting export for bank withdrawal, the cancellation of bank withdrawals is not correctly handled98444] Incorrect French spelling in the check for duplicates screen
  • [STX-97096] Zuora interface does not count online items correctly

  • [STX-97131] Some SAM executions last more than the frequency set

  • [STX-97165] Payments with different credit cards are failing on the last installment payment
  • [STX-97210] In the producer space, the button to generate reports does not appear when products are selected

  • [STX-97360] It is not possible to see pending files on the waiting account screen

  • [STX-97383] A cancellation of credit card payment by payment terminal fails in some cases due to a server error
  • [STX-97548] It is not possible to search for lottery applications in a package
  • [STX-97580] Some matches are on sale in the ticket shop even when their date is in the past

  • [STX-97639] Printing receipts fails for sales when resuming reservations, but is working for direct sales

  • [STX-97653] In some specific files, there is a wrong ticket support linked to a shipment mode

  • [STX-97638] Resale platform: several files end up in the state "VERIFIED" and "TECH ERROR" blocking the tickets
  • [STX-97663] In the ticket shop, it is not possible to subscribe to the waiting list for different seat categories
  • [STX-97666] Back office Bottomline payments have incorrect first installment date[STX-97713] Wrong message is displayed to the customer when he tries to cancel a ticket resale already sold
  • [STX-97725] A technical error happens when filtering the tickets research menu

  • [STX-97736] Some box office operators encounter technical errors and slowness when printing

  • [STX-97761] In the ticket shop, the customer cannot buy tickets due to availability issues

  • [STX-97767] Many payments need to be processed manually when using split payment

  • [STX-97778] Some files are marked as partially settled but were already fully paid
  • [STX-97781] In the ticket shop landing page, timeslot passes configured in a section are not shown
  • [STX-97795] In some configurations, global limits on sales are not respected and it is possible to buy an extra seat[STX-97812] Planned executions of contact import do not start if they are planned when another batch is running[STX-97822] The parameter "group cancellation block sales" in re-integration batch cannot be used due to an error
  • [STX-97834] The external printing interface cannot export big numbers of tickets

  • [STX-97909] Refunds via NOVA interface are not possible due to a timeout

  • [STX-97911] Mexican clients cannot complete purchases because of phone number format issues[STX-97913] It is not possible to print documents in PDF Format from the box office
  • [STX-97914] The ticket shop message displayed when the overall limit of seats in a season ticket is reached shows a wrong number
  • [STX-97915] Shipment fee per ticket is not correctly applied for free tickets97916] The user avatar is not well displayed in the personal account
  • [STX-97919] The product Internal name is displayed in the "ticket put on resale notification" document instead of the external one
  • [STX-97921] Tickets are not set to "controlled" when using automated access control features[STX-97965] It is possible to set an option for an unauthorised tariff on the activity profile
  • [STX-98016] A technical error happens when loading an RFID ticket to SwissPass
  • [STX-98037] A seat cannot be unlock using the "unlock seat" action in the seat map

  • [STX-98054] In the group sales file summary, the value of requested tickets is incorrect

  • [STX-98058] Duplication of rate grid during the season duplication is too slow
  • [STX-98064] Phone number and fax number are not correctly displayed
  • [STX-98106] A timeout occurs during the generation of the SEPA files
  • [STX-98107] Rate tables are not displayed in drop-down of interface mapping
  • [STX-98112] Available gauge display incorrect values
  • [STX-98154] The resale process does not always update correctly the file status
  • [STX-98172] Date variables in ticket template editor are not working correctly98274] It is not possible to filter by room in the tribunes/tables screen

  • [STX-98295] An external interface execution fails after being inactive during 60 minutes

  • [STX-98301] It is not possible to create dash/dot lines in the new seat map editor

  • [STX-98304] The "bank country" financial data is not shown in back office

  • [STX-98315] The ticket holder export file has an inconsistent column name for place of birth

  • [STX-98343] During the cash desk validation, a server timeout prevent to displays the daily operation

  • [STX-98368] A field is missing in the SEPA files

  • [STX-98440] Impossible to update timeslot if the duration is different