Allow tariff selection on the resale platform

Currently, the resale platform allows to resale tickets not belonging to a season ticket at the initial tariff. For tickets belonging to season tickets, you had the choice between keeping the initial tariff or forcing a given (generally occasional) tariff. A new mode, called seat release, provides more flexibility by allowing your customers to choose the tariff when buying tickets on the resale platform.

Solution

Solution overview

The resale platform provides you the choice between two modes:

• The ticket marketplace mode consists in putting a ticket to a marketplace. The tariff of the initial ticket can't be changed. Depending, on the set-up you've chosen, the reseller may define the resale price of his ticket within the defined margin. This mode matches the already existing behaviour
• The seat release mode consists in releasing a seat and let a new customer buy any ticket based on that seat. The internet user can choose the tariff when buying a ticket on the resale platform. The reseller can't choose the resale price. Because of this tariff change, the new ticket may be cheaper than the initial one (example: an adult has put a ticket on resale, and the new buyer is a student). You can avoid loss of revenue in such cases in two different ways:
  • You don't allow that the new ticket to be cheaper than the initial one
  • You let the reseller assume the potential loss

The current feature allowing to force the new tariff of a ticket initially belonging to a season ticket has been kept as is. For legacy reasons, it's related to the ticket marketplace mode.

Set-up the list of product families for a given shipment mode

For each shipment mode, you can define for which product families it should be authorized.

For example, you could define that standard (postal) mail and registered email are only used for memberships (because single tickets are using electronic shipment modes and goods are shipped by some external shipping provider).

Set-up allowed shipment modes at product level

The set-up defined above can be overridden for a given product. For example, you've got one very expensive membership providing many privileges and you want to provide it only by registered mail.

Selection of shipment modes on Ticket Shop

Case 1: There exists one (or several) common shipment mode(s) allowed for all items of the cart

The Ticket Shop will only propose this (or these) common shipment mode(s).

This approach allows to minimise the number of shipments, thus reducing shipment costs and fees for you and your customers.

Case 2: There doesn't exist any common shipment mode for all items of the cart

The internet user will be invited to select one shipment mode for each item in the cart. When the page is displayed, the list of shipment modes available for the first item is expanded while the list for the other ones are closed. The internet user may at each moment view or hide the details of the shipment modes available for one product.

The file detail displays the different shipments created:

Getting started

Create a ticket to our service team to enable the feature. The service team will:

• Set the feature flag SHIPMENT_MODE_PER_PRODUCT

Current restrictions