Backoffice | User roles and privileges

This page gives an overview of how to create a new user account on Backoffice and the access permission of each role.

How to create a new account:

Click use icon in the top bar and choose manage account
Fill out the email, password (for a new account), role, and confirm your action by clicking "Create"

Delete an existing account:

As an admin user, you have the privilege to delete an existing account.
By clicking a trash icon, you can proceed with deleting. No more actions will be needed.

Privileges for each role:

Pre defined privileges:

Read privileges means ability to view a given page or a given information on the Backoffice
Create privileges means ability to create a new information on the Backoffice.
Example: create a new single ticket, create a new notification campaign...
Update privileges means ability to update an existing information on the Backoffice.
Example: update ticket details, update event details...
Delete privileges means ability to delete an existing information on the Backoffice.
Example: delete a ticket
Search privileges means ability to execute a search on the Backoffice
Example: search for a ticket ID, a spectator...
Export privileges means ability to export data from Backoffice
Example: export data from Ticket list page
Execute privileges: ability to execute an action
Example: resend communications...

Pre defined roles:

ADMIN (AU): has all the privileges listed below.
SUPPORT (SU): has some limited privileges listed below (mostly read privileges) + Delete Sessions (logout of the spectator).
BASIC (BU): has all SU privileges + Delete ticket.
MODERATOR (Mod): has all BU privileges + Notification Campaigns
TIXNGO_SUPPORT (TS): has all AU privileges listed below except organizer profile/ API key and create new account

Detailed privileges for each role:

Pages	Role	Access to the pages							Show action icons/button
Pages	Role	read	create	update	delete	search	export	resend	Show action icons/button
Organizer profile & API key	AU	yes	no	no	no	no	no	no
	SU	no	no	no	no	no	no	no
	BU	no	no	no	no	no	no	no
	Mod	no	no	no	no	no	no	no
	TS	no	no	no	no	no	no	no
Manage account	AU	yes	yes	yes	yes	no	no	yes
	SU	no	no	no	no	no	no	no
	BU	no	no	no	no	no	no	no
	Mod	no	no	no	no	no	no	no
	TS	no	no	no	no	no	no	no
Support > Spectator	AU	yes	no	no	no	yes	no	yes
	SU	yes	no	no	no	yes	no	yes
	BU	yes	no	no	no	yes	no	yes
	Mod	yes	no	no	no	yes	no	yes
	TS	yes	no	no	no	yes	no	yes
Support > Ticket	AU	yes	no	yes	no	yes	no	no	(Edit ticket transfer rules)
	SU	yes	no	no	no	yes	no	no
	BU	yes	no	no	no	yes	no	no
	Mod	yes	no	no	no	yes	no	no
	TS	yes	no	yes	no	yes	no	no	(Ticket transfer rules)
Tickets	AU	yes	no	yes	yes	yes	yes	no	(Left to right: Edit ticket, Delete ticket, Transfer ticket)
	SU	yes	no	no	no	yes	no	no	(Left to right: Edit ticket, Delete ticket, Transfer ticket)
	BU	yes	no	no	yes	yes	no	no	(Left to right: Edit ticket, Delete ticket, Transfer ticket)
	Mod	yes	no	no	yes	yes	no	no	(Left to right: Edit ticket, Delete ticket, Transfer ticket)
	TS	yes	no	yes	yes	yes	yes	no	(Left to right: Edit ticket, Delete ticket, Transfer ticket)
Bulk update	AU	yes	no	yes	no	yes	no	no
	SU	no	no	no	no	no	no	no
	BU	no	no	no	no	no	no	no
	Mod	no	no	no	no	no	no	no
	TS	yes	no	yes	no	yes	no	no
Injection	AU	yes	yes	no	no	yes	no	no
	SU	no	no	no	no	no	no	no
	BU	no	no	no	no	no	no	no
	Mod	no	no	no	no	no	no	no
	TS	yes	yes	no	no	yes	no	no
CSV Injection	AU	yes	yes	no	no	no	yes	no
	SU	no	no	no	no	no	no	no
	BU	no	no	no	no	no	no	no
	Mod	no	no	no	no	no	no	no
	TS	yes	yes	no	no	no	yes	no
Transaction	AU	yes	no	no	no	yes	yes	no
	SU	yes	no	no	no	yes	no	no
	BU	yes	no	no	no	yes	no	no
	Mod	yes	no	no	no	yes	no	no
	TS	yes	no	no	no	yes	yes	no
Pendings	AU	yes	no	no	no	yes	yes	no
	SU	yes	no	no	no	yes	no	no
	BU	yes	no	no	no	yes	no	no
	Mod	yes	no	no	no	yes	no	no
	TS	yes	no	no	no	yes	yes	no
Privilege Instances	AU	yes	no	yes	yes	yes	yes	no
	SU	yes	no	no	no	yes	no	no
	BU	yes	no	no	no	yes	no	no
	Mod	yes	no	no	no	yes	no	no
	TS	yes	no	yes	yes	yes	yes	no
Spectators List	AU	yes	no	no	yes	yes	yes	no	/ (Left to right: Remove spectator account, Logout spectator, Reset number of spectator's devices, Lock/Unlock spectator account)
	SU	yes	no	no	no	yes	no	no	/ (Left to right: Remove spectator account, Logout spectator, Reset number of spectator's devices, Lock/Unlock spectator account)
	BU	yes	no	no	no	yes	no	no	/ (Left to right: Remove spectator account, Logout spectator, Reset number of spectator's devices, Lock/Unlock spectator account)
	Mod	yes	no	no	no	yes	no	no	/ (Left to right: Remove spectator account, Logout spectator, Reset number of spectator's devices, Lock/Unlock spectator account)
	TS	yes	no	no	yes	yes	yes	no	/ (Left to right: Remove spectator account, Logout spectator, Reset number of spectator's devices, Lock/Unlock spectator account)
Mobile Logs	AU	yes	no	no	no	yes	yes	no
	SU	yes	no	no	no	yes	no	no
	BU	yes	no	no	no	yes	no	no
	Mod	yes	no	no	no	yes	no	no
	TS	yes	no	no	no	yes	yes	no
Communications	AU	yes	no	no	no	yes	yes	yes
	SU	yes	no	no	no	yes	no	no
	BU	yes	no	no	no	yes	no	no
	Mod	yes	no	no	no	yes	no	no
	TS	yes	no	no	no	yes	yes	yes
Events	AU	yes	no	yes	no	yes	yes	no	(Left to right: Edit event, Ticket security information)
	SU	no	no	no	no	no	no	no
	BU	no	no	no	no	no	no	no
	Mod	no	no	no	no	no	no	no
	TS	yes	no	yes	no	yes	yes	no	(Left to right: Edit event, Ticket security information)
Campaigns	AU	yes	yes	yes	yes	yes	yes	no
	SU	no	no	no	no	no	no	no
	BU	no	no	no	no	no	no	no
	Mod	yes	yes	yes	yes	yes	yes	no
	TS	yes	yes	yes	yes	yes	yes	no
Reports	AU	yes	no	no	no	yes	yes	no
	SU	yes	no	no	no	yes	no	no
	BU	yes	no	no	no	yes	no	no
	Mod	yes	no	no	no	yes	no	no
	TS	yes	no	no	no	yes	yes	no
Settings	AU	yes	no	yes	no	yes	yes	no	(Edit value)
	SU	no	no	no	no	no	no	no
	BU	no	no	no	no	no	no	no
	Mod	no	no	no	no	no	no	no
	TS	yes	no	yes	no	yes	yes	no	(Edit value)
Charts	AU	yes	no	no	no	yes	no	no
	SU	yes	no	no	no	yes	no	no
	BU	yes	no	no	no	yes	no	no
	Mod	yes	no	no	no	yes	no	no
	TS	yes	no	no	no	yes	no	no
Documentation	AU	yes	no	no	no	no	no	no
	SU	yes	no	no	no	no	no	no
	BU	yes	no	no	no	no	no	no
	Mod	yes	no	no	no	no	no	no
	TS	yes	no	no	no	no	no	no