First there is two cases
- You forgot your password or you tried too many times (in ogone the account is still active) You will receive a new password if you follow the process explain below.
- You didn’t login in the last 31 days. (in ogone the account is deactivated) In this case, the “I forgot my password” will not work and SecuTix needs to do a manipulation in Ogone’s backend.
Always try to get a new password before creating a support ticket.
Here is the process:
- Go on Ogone url
- Click on Lost your password
- Enter your USERID (user name that you use like "adurgnat") and your PSP in general is always STX follow by the institution code.
- Submit
- Enter the address email that is link to your Ogone’s user
- Submit
You will receive a new password by email. Check also in your spam.
If you didn't get it or is not working create a support ticket assistance.