This function retrieves information from TIXnGO about the ticket (status, holder) and stores it inside SecuTix.
With the lifecycle implementation, we aligned the statuses and the screens between TIXNGO and S-360 and synchronize the tickets from a "business" perspective
How does it work?
The "Retrieve ticket status from TIXnGO", also known as "Feedback interface" retrieves information from TIXnGO about the ticket holder and stores it inside S-360.
Only the batch size not already handled tickets are retrieved from TIXnGO.
Only one function "retrieve ticket status from TIXnGO" must run for a given organizer, regardless if tickets are injected from multiple organizations.
Recommended frequency
Every 5 minutes.
Pagination key
Do not touch this value if you do not know what you are doing.
Skip ticket
A non-mandatory parameter in which you can add all the ticket IDs that you want to skip.
Batch size
Recommended value: 1000
What and how we synchronize ticket details ?
Each mode has a specific mapping.
| Last update | Mapping Document | Change log |
|---|---|---|
| 03 Apr 2023 | FIFASTX-2770_S360-TNG_Mapping_WIP.xlsx | Work in progress → Final version will be uploaded when developement will be completed.
|
07 Feb 2023 | Fixing nationality STX-129714 - Getting issue details... STATUS | |
| 07 Oct 2022 | Lifecycle implementation |
How to configure the interface ?
In the custom parameters, to enable the lifecycle mode, you can use TIXNGO_LIFECYCLE_MODE=lifecycle.
By default, if not specified, the history mode will be used.