Modern, intuitive and flexible that's the new ticket vending machine in a nutshell. It aims at leveraging the technical debt of the previous version and integrating the latest features of online ticket shop. It is especially designed with end users in mind with the introduction of shopping cart concept and overall a more modern look & feel. Thanks to the move to state-of-art web technology and centralized configuration screens, setting up a vending machine application has never been so easy.
Please note that the new ticket vending machine introduced in Piz Bernina v1 replaces only the software of the old vending machine. All the hardware remains unchanged.
Added shopping cart concept
In the previous ticket vending machine, in order to allow end users to buy multiple products in one purchase, back-office operators have to pre-configure a set of static packages. This approach was not very flexible and caused administrative overhead for the operators. This workload can be now significantly reduced with the new ticket vending machine. Like nowadays e-commerce websites, we have introduced the concept of shopping cart to the new ticket vending machine. With this end users can freely make choices, add/remove arbitrary products into/from their shopping carts and complete the purchase in a single transaction. In the meanwhile, no more configuration of additional packages is necessary for your back-office operators. Packages can still serve as shortcuts for selling popular combinations. Additionally, the shopping cart concept builds the foundation for future feature extensions like cross-selling.
Improved user experience with modernized look & feel
The new ticket vending machine fully integrates the newly designed landing page in the ticket shop. The landing page serves as product catalog page and is presented after selecting the language. It provides an enriched user experience including the following aspects:
- Display of individual time slots of single dated products (such as events, visit passes) directly on the product catalog page. Most of the time, end users already know which products they want to purchase when coming to the vending machine. This feature conveniently allows direct access to the ticket tariff selection page of their desired products with minimum number of finger taps.
- Modern user interface based on state-of-the-art web design trends like dynamic grid layout, tab navigation, touch-friendly buttons, more and brighter colors with big images.
Apart from this, you can configure your "tailor-made" product catalog page through the back-office configuration screen. For more information about the new landing page, please visit this page.
Added support for conditional tariff type
It is now possible to sell tickets based on conditional tariffs on the new ticket vending machine. This feature is especially useful if you want to only allow sales of a free child ticket when the child is accompanied by an adult.
Added support for individual guided visit pass
You can also sell individual guided visit passes on the new ticket vending machines. End users can freely choose the themes and languages of their individual guided visit on the ticket selection page.
Integrated Google Analytics tracking
Thanks to the move to web technologies, we were able to integrate Google Analytics tracking into the new ticket vending machine. With this integration, you can now easily gain valuable and in-depth insights into how end users are interacting with your vending machines. For instructions on how to activate GA tracking, please visit /wiki/spaces/IDOCFR/pages/42208727.
Please note that the new ticket vending machine introduced in Piz Bernina v1 does not support payment with coins.
Please note that product families like "Membership", "Season ticket" and "Group Visit Pass" are not supported by the new ticket vending machine.
Please note that external membership tariff and tariff that requires a file upload are not supported by the new ticket vending machine.
For instructions on how to setup the new vending machine, please visit How to setup the new ticket vending machine - from configuration to deployment.