In order to increase the security and better control the access to your data, you can now enable a two factor authentication for your operators
Solution
In order to illustrate the solution, let's consider the following example. The customer has bought 2 tickets. The on-line shop allows mobile ticket and print@home shipment mode. He selects the mobile ticket shipment mode and pays the order. No tickets have been downloaded or printed yet. The end customer has still the choice between downloading a ticket on his mobile or printing an e-ticket.
The end customer decides to download the first ticket on his mobile. He can't get an e-ticket anymore to prevent the invalidation of the mobile ticket:
The restriction works similarly in the other way. If the end customer prints the second ticket as a print@home, he won't be able anymore to download it as a mobile ticket. Clicking several times on the printable ticket link will open exactly the same PDF file (without invalidating previous tickets).
Getting started
The use of the two factor authentication process will have some impact on your operators. They will have to get an app on their mobile phone and have their mobile phone ready when logging in to SecuTix. As a result, in order to give you some time to inform your operators, this feature isn't enabled by default. Once you're ready, please send a request to our service team to enable the feature for your institution.
You may decide to enable the two factor authentication for a subset of the operators only, for example for the administrators having extended access rights. To do this, you will have to:
- Send a request to our service team to enable the feature
- Define for each operator if (s)he has to use the two factor authentication
The two factor authentication will be enabled by default for all new operators created after the two factor authentication has been enabled by our service team for your institution. You can disable or enable the two factor authentication for a given operator at any time.
Improve security and data protection
SecuTix advises you to enable the two factor authentication to increase security. Of course, your operators need to be informed about the registration and login process.