There are many features, settings, and content that TIXnGO allows organizers to configure themselves on this Settings page. Only Backoffice users with role AU will be able to view and edit on this page.
Before any settings, make sure you select the correct Mobile App ID in the upper right of the page to update.
For the details of each key, make sure you check the section here.
Application settings
Go to Settings page > Click Application settings tab
Those settings are related to some specific features that will display or work on the app. Below are all related features that you can configure:
Promo items on Burger Menu:
TnG offer organizer the posibility to have up to 2 promo items on burger menu.
Each promo item on burger menu is associated with 4 components: visibility, title, description and URLs. (Note: URLs for burger promo items are same as event list promo items)
You can decide to show them on app or not as well as customizing the content and URLs associated with them.
- Make it visible : Changing the value of 2 keys below to active (Settings > Application Settings)
external.event.position (Burger Menu: Item 1 Visibility)
promo.otherapp.menu.displayed (Burger Menu: Item 2 Visibility)
- Change content: you can update the content for those respectively keys on Multilingual settings for item 1 and item 2:
- external.menu.title (Burger Menu: Item 1 Title)
- external.menu.description (Burger Menu: Item 1 Description)
- external.link (Event List: Promo 1 Url)
- otherapp.menu.title (Burger Menu: Item 2 Title)
- otherapp.menu.description (Burger Menu: Item 2 Title)
- otherapp.link (Event List: Promo 2 Url)
- Titles and URLs for all supported languages must be filled in order to activate the burger promo items.
Promo items on Event List:
Similar to promo items on burger menu, TnG also allow organizer to have up to 2 promo items on event list screen.
Each promo item on Event List is associated with 5 components: visibility, image URL, title, description and URLs. (Note: URLs for burger promo items are same as event list promo items)
- Make it visible: changing 2 keys below to value top/bottom/after_first
- external.event.position (Event List: Promo 1 Position)
- otherapp.event.position (Event List: Promo 2 Position)
- Update the image for items:
- external.image (Event List: Promo 1 Image Url)
- otherapp.image (Event List: Promo 2 Image Url)
- Change content: you can update the content for those respectively keys on Multilingual settings for item 1 and item 2:
- external.event.title (Event List: Promo 1 Title)
- external.event.description (Event List: Promo 1 Description)
- external.link (Event List: Promo 1 Url)
- otherapp.event.title (Event List: Promo 2 Title)
- otherapp.event.description (Event List: Promo 2 Description)
- otherapp.link (Event List: Promo 2 Url)
- Titles and image URLs for all supported languages must be filled in order to activate the event list promo items.
- If promo 1 & promo 2 have the same position: you can define if which one will be displayed first by using the key promo.external.other.prioritized.position (Relative position between Events List Promo 1 and Promo 2)
Force Upgrade & Update:
In case your application has a new build (version) and you would like to force every user to be up to date.
- Under Settings > Application settings, looking for these 2 keys to define your latest or minimum supported version.
- version.latest (Latest version of mobile application)
- version.minimal (Minimal supported version of mobile application)
- To force users to upgrade to the latest version (if not upgrade, user won’t be able to use the app), fill the latest mobile app version at key mobile.version.minimal
- To give users the option to upgrade or not (if not upgrade, user can still use the app), fill the latest mobile app version at key mobile.version.latest
Limit max active devices at once:
This feature allows organizer to limit the number of active sesstion for 1 account at once per app.
In order to enable this feature, under Settings > Application Settings, organizers need to:
- Set the key security.session.use-max-active-phone to true (Enable max amount of active devices security)
- Define the max value that you want to limit user at key security.session.max-active-phone (Max number of active devices at once)
Assign reminder for non-assigned tickets:
- Use case: you want to remind user to always assign a name as ticket holder for every ticket they have. This feature is useful to allow organizer to do it.
- What will be displayed on user’s app:
- When user opens app for the first time, a pop-up message in app for assigning ticket reminder. The content of pop-up is editable and translatable on Crowdin for each app.
- If the assignment is not made by user, pop-up will be shown again after interval time that being set on Backoffice.
- Interval time in minutes (between 2 pop-ups) is defined at key ticket.non-assigned.reminder (Number of minutes before sending a non-assigned reminder in the app) and must be greater than 0.
Transfer reminder for non-transfered tickets
- Use case: you want to remind user to transfer their tickets (only allow to keep 1 ticket per event). This feature is useful to allow organizer to do it.
- What will be displayed on user’s app:
- When user opens app for the first time, a pop-up message in app for transfering ticket reminder shown. The content of pop-up is editable and translatable on Crowdin for each app.
- If the transfering is not made by user, pop-up will be shown again after interval time that being set on Backoffice.
- Interval time in minutes (between 2 pop-ups) is defined at key ticket.non-transferred.reminder (Number of minutes before sending a non-transfered reminder in the app) and must be greater than 0
Different seat details reminder:
- User case: user has multiple tickets for 1 event, but different seat details (Block/Gate/Row..) and organizers want to remind users to transfer those tickets with specific seat details.
- Organizer needs to enable the feature need to:
- Set key to true: owner.transfer.alerts (Transfer alert for ticket owner has multiple tickets in different locations) – Settings > Application Features
- Define the time for first reminder pop-up via key owner.transfer.alert.hour (Number of hours before event start time sending different-gates/blocks first message in the app)
- Define the interval time between 2 pop-up via key ticket.owner.transfer.alert.interval (Number of minutes before sending different-gates/blocks reminder in the app)
- Define the key to compare tickets with different seat details via key ticket.owner.transfer.alerts-keys (Ticket Owner Transfer Alert Keys)
- What will be displayed:
- X hours before event start time (setting above), a pop-up message in app for transferring ticket shown. The content of pop-up is editable and translatable on Crowdin for each app.
- If there’s no action from user, pop-up will be shown again after interval time.
Protect screenshot and screen recording:
This is an on-demand feature and only available for paid package.
- Use case: organizer want to prevent users from having QR code in their screenshot and screen recording on their app, but still want to have the option to enable that in some cases.
- Enable the feature on mobile: set key screen.protect.shot.record to true (Protect screenshot and screen recording)
- Configure the special code for disable/enable the feature via key screen.protect.shot.record.secret-code
Customize Ticket Details displayed on Activation Screen
- Under Application Settings, find the key design.activation.ticket-details-key (Ticket detail key that displayed on activation screen)
- Select from the dropdown list which value you want to show on the screen
What will be shown on mobile:
Application features
Under application feature tabs, organizer can enable/disable a feature on app by setting the key to true/false value.
For a full list of those features available, please making sure you check this section
Organizer settings:
Consolidate tickets purchased in one single
Setting delay time for transfered ticket auto-cancellation
Setting reminder emails for non-register users
Setting limited batch for push notification campaign
Setting default time for anonymizing unregistered user's personal information
Multilingual settings:
TIXnGO provides a wide range of notification and emails to send to fans which are available to modify on Back-office via Multilingual Settings.
For all details, please follow this page for Notification and Email templates here.