Notification & Email Templates

Here is the list of default email and push notification templates

No

Description

Key

Value

Example

1

Email sent at ticket injection

Triggered when a new ticket is injected to a spectator.
If more than one ticket is injected, only send one email.
A job is running on the backend to trigger emails for
newly injected tickets, every 2mn.

email.invitation.inject.subject

$$event.name$$ - Mobile ticket(s) available

ATLAS GLOBAL - Mobile ticket(s) available.

email.invitation.inject.body

Dear Sir or Madam,

Thank you for choosing TIXNGO.
Your mobile ticket(s) for "$$event.name$$" is/are now available.
To download them and to be able to use them, please follow the instructions below:

Using your mobile phone, click HERE to download the $$app.name$$ mobile app
Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
After your registration, your tickets will appear on your $$app.name$$ mobile app

We look forward to seeing you during "$$event.name$$" event.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details

Event	$$event.name$$
Ticket ID	$$ticket.id$$
Email Address	$$spectator.email$$

**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

Thank you for choosing TIXNGO.

Your mobile ticket(s) for "ATLAS GLOBAL" is/are now available.

To download them and to be able to use them, please follow the instructions below:

Using your mobile phone, click HERE to download the TIXNGO mobile app
Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
After your registration, your tickets will appear on your TIXNGO mobile app

We look forward to seeing you during "ATLAS GLOBAL" event.

Thank you,

The TIXNGO Team

https://www.tixngo.io

Ticket Details

Event	ATLAS GLOBAL
Ticket ID	20210710
Email Address	user-a@yopmail.com

**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

2

Email sent at ticket transfer to Unkown account

Triggered when a Spectator transfers a ticket to another
person (email address) who is not yet registered in the
app.
Triggered as the same time as the Transfer.

email.invitation.approval.subject

$$app.name$$ - $$event.name$$ - Mobile ticket(s) transfer

TIXNGO - Event A - Mobile ticket(s) available.

email.invitation.approval.body

Dear Sir or Madam,

$$spectator.name$$ ($$sender.email$$) has transferred you a mobile ticket for "$$event.name$$".
To download it and to be able to use it, please follow the instructions below:

Using your mobile phone, click HERE to download the $$app.name$$ mobile app
Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
After your registration, your tickets will appear on your $$app.name$$ mobile app

We look forward to seeing you during "$$event.name$$" event on $$event.date$$.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details $$ticket.details.main$$

Event	$$event.name$$
Ticket ID	$$ticket.id$$
Email Address	$$spectator.email$$

**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

User A (user-a@yopmail.com) has transferred you a mobile ticket for "Event A".
To download it and to be able to use it, please follow the instructions below:

Using your mobile phone, click HERE to download the TIXNGO mobile app
Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
After your registration, your tickets will appear on your TIXNGO mobile app

We look forward to seeing you during "Event A" event on 2023-05-31 07:25:00.

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

Event	Event A
Ticket ID	20210630
Email Address	user-a@yopmail.com

**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

3

Email sent at ticket transfer to Known account

Triggered when a Spectator transfers a ticket to another
Spectator (registered in the system)
Triggered as the same time as the Transfer.

email.information.approval.subject

$$app.name$$ - $$event.name$$ - Mobile ticket(s) transfer

TIXNGO - Event A - Mobile ticket(s) available.

email.information.approval.body

Dear Sir or Madam,

$$spectator.name$$ ($$sender.email$$) has transferred you a mobile ticket for "$$event.name$$".
To download it and to be able to use it, please follow the instructions below:

Using your mobile phone, click HERE to download the $$app.name$$ mobile app
Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
After your registration, your tickets will appear on your $$app.name$$ mobile app

We look forward to seeing you during "$$event.name$$" event on $$event.date$$.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details $$ticket.details.main$$

Event	$$event.name$$
Ticket ID	$$ticket.id$$
Email Address	$$spectator.email$$

**********************************************

You received this email because you have purchased one or more tickets and you have chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

Moda Yoki (moda.yoki@yopmail.com) has transferred you a mobile ticket for "Event A".
To download it and to be able to use it, please follow the instructions below:

Using your mobile phone, click HERE to download the TIXNGO mobile app
Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
After your registration, your tickets will appear on your TIXNGO mobile app

We look forward to seeing you during "Event A" event on 2023-05-31 07:25:00.

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

Event	Event A
Ticket ID	20210630
Email Address	user-a@yopmail.com

**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

4

Email sent at ticket transfer cancel

Triggered when a Spectator cancels a ticket Transfer he
previously transferred to someone else.
Triggered as the same time as the Cancellation.
For automatically canceled: Triggered when the time in Admin tool >> Organizer settings >> Amount of time (hour) after which the pending transfers... has been reached.

email.information.cancel.subject

$$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled.

TIXNGO - Event A - Mobile ticket transfer cancelled.

email.information.cancel.body

Dear Sir or Madam,

$$spectator.name$$ has cancelled the transfer of the mobile ticket for $$event.name$$

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details

Event	$$event.name$$
Ticket ID	$$ticket.id$$
Email Address	$$spectator.email$$

Dear Sir or Madam,

Moda Yoki has cancelled the transfer of the mobile ticket for Event A

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

Event	Event A
Ticket ID	20210630
Email Address	user-a@yopmail.com

email.information.automaticallycancel.recipient.subject

$$app.name$$ - $$event.name$$ - Mobile ticket transfer cancelled.

TIXNGO - Event A - Mobile ticket transfer cancelled.

email.information.automaticallycancel.recipient.subject

Dear Sir or Madam,

$$spectator.name$$ has cancelled the transfer of the mobile ticket for $$event.name$$

Thank you,

The TIXNGO Team

https://www.tixngo.io

Ticket Details

Event	$$event.name$$
Ticket ID	$$ticket.id$$
Email Address	$$spectator.email$$

Dear Sir or Madam,

User B has cancelled the transfer of the mobile ticket for Event A

Thank you,
The TIXNGO Team
https://www.tixngo.io
Ticket Details

Event	Event A
Ticket ID	20210630
Email Address	user-a@yopmail.com

email.information.automaticallycancel.sender.subject

$$app.name$$ - Your ticket transfer for $$event.name$$ is canceled

TIXNGO - Your ticket transfer for Event A is canceled

email.information.automaticallycancel.sender.body

Dear Sir or Madam,
Please be informed that the transfer of the ticket $$ticket.id$$ was canceled, because $$ticket.approval.cancel.delay$$ hours have passed without any response from recipients.
Ticket Details

Event	$$event.name$$
Event date	$$event.date$$
Ticket Id	$$ticket.id$$

$$ticket.details.main$$

Thank you,
$$organizer.name$$

Dear Sir or Madam,
Please be informed that the transfer of the ticket E0000001 was canceled, because 5 hours have passed without any response from recipients.
Ticket Details

Event	Event A
Event date	2022-09-16 18:00:00
Ticket Id	E0000001
Gate	D
Block	4
Row	7
Seat	2009
Gate open	5:00 PM
Opening Ceremony	7:00 PM

Thank you,
TIXNGO Team

5

Ticket sent as reminder (User did not sign-up yet)

Reminder email are triggers when a user who purchased
tickets did not sign-up in the app yet.
A backend job is running every hour to check for tickets
that would require a reminder.
Maximum number of reminder, interval between two
reminder, how long before the event to send a reminder
and time at which we should send reminder are
configurable in the TIXNGO Console.

email.reminder.subject

Reminder - TIXNGO - $$event.name$$ - Mobile ticket(s) available.

Reminder - TIXNGO - Event A - Mobile ticket(s) available.

email.reminder.body

Dear Sir or Madam,

Thank you for choosing TIXNGO.
Your mobile ticket(s) for "$$event.name$$" is/are still waiting.
To download them and to be able to use them, please follow the instructions below:

Using your mobile phone, click HERE to download the $$app.name$$ mobile app
Open the $$app.name$$ app and Sign-up/Sign-in using your email address : $$spectator.email$$
After your registration, your tickets will appear on your $$app.name$$ mobile app

We look forward to seeing you during "$$event.name$$" event.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details

Event	$$event.name$$
Ticket ID	$$ticket.id$$
Email Address	$$spectator.email$$

**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

Dear Sir or Madam,

Thank you for choosing TIXNGO.
Your mobile ticket(s) for "Event A" is/are still waiting.
To download them and to be able to use them, please follow the instructions below:

Using your mobile phone, click HERE to download the TIXNGO mobile app
Open the TIXNGO app and Sign-up/Sign-in using your email address : user-a@yopmail.com
After your registration, your tickets will appear on your TIXNGO mobile app

We look forward to seeing you during "Event A" event.

Thank you,
The TIXNGO Team
https://www.tixngo.io

Ticket Details

Event	Event A
Ticket ID	20210630
Email Address	user-a@yopmail.com

**********************************************

You received this email because you have purchased one or more tickets and youhave chosen to receive them on the TIXNGO mobile application.

6

Email sent at ticket deletion

Triggered when an Organizer deletes a ticket that
belongs to a Spectator.
Triggered as the same time as the Deletion.

email.delete.subject

$$app.name$$ - Your ticket(s) was deleted

TIXNGO - Your ticket(s) was deleted

email.delete.body

Hello,

Your ticket was deleted.
The TIXNGO Team

[ticket id : $$ticket.id$$]

Hello,

Your ticket was deleted.

The TIXNGO Team

[ticket id : 20210630]

7

Email sent at ticket transfer delivered (to Sender)

Triggered when the reciever opens the app and finalize
the transfer.
Triggered as the same time as the Transfer finalizes.

email.sent.subject

$$app.name$$ - Your ticket(s) was delivered

TIXNGO - Your ticket(s) was delivered to original ticket owner

email.sent.body

Dear Sir or Madam!

Please be informed that the tickets listed below were successfully delivered:
The person who received tickets: $$spectator.name$$ ($$spectator.email$$)
Match and date of the match: $$event.name$$ - $$event.date$$
Ticket details:
- Ticket Id: $$ticket.id$$
$$ticket.details.main$$

Dear Sir or Madam!

Please be informed that the ticket below were successfully delivered:
The person who received ticket (User A, user-a@yopmail.com)
Match Event A and date of the match (2023-05-31 07:25:00)
Ticket and seating details:
- Ticket Id: 20210630
- Block: 1

8

Notification sent at ticket injection

notification.inject.title

New Ticket

notification.inject.content

You received a ticket for "$$event.name$$"

9

Notification sent at ticket transfer (to Sender)

notification.sent.title

Ticket Sent

notification.sent.content

Your ticket was successfully transferred to $$spectator.name$$

10

Notification sent at ticket transfer (to Reciever)

notification.received.title

New Ticket Received

notification.received.content

You received a ticket from $$spectator.name$$ to attend "$$event.name$$" event.

11

Notification sent at ticket deletion

notification.deleted.title

Ticket deleted

notification.deleted.content

A ticket for $$event.name$$ has been deleted

12

Notification sent at ticket activation

notification.activated.title

Ticket activated

notification.activated.content

A ticket for $$event.name$$ has been activated

13

Notification sent at transfer accepted (to Sender)

notification.acknowledge.accepted.title

Ticket Transfer Accepted

notification.acknowledge.accepted.content

The ticket's transfer for $$event.name$$ was accepted by $$spectator.name$$

14

Notification sent at transfer rejected (to Sender)

notification.acknowledge.rejected.title

Ticket Transfer Rejected

notification.acknowledge.rejected.content

The ticket's transfer for $$event.name$$ was rejected by $$spectator.name$$

15

Notification sent at ticket update (ex: update event info)

notification.update.ticket.title

Ticket

notification.update.ticket.content

Your ticket for $$event.name$$ was updated

16

Notification sent at ticket transfer cancelation (to Reciever)

notification.cancel.title

Ticket Transfer Cancelled

notification.cancel.content

The transfer for a ticket for $$event.name$$ was cancelled

17

Notification sent at mobile app logout:

Triggered when a session is clear on the Admin tool.

notification.logout.title

TIXNGO

notification.logout.content

You have been successfully logged out.

18

Notification to initiate logout of session:

Triggered when a device initiated a connection with your account.

notification.logout.force.title

TIXNGO

notification.logout.force.content

You have logged in with another device.

19

Notification at ticket transfer has been auto canceled

notification.information.automaticallycancel.title

Ticket is canceled

notification.information.automaticallycancel.content

Your ticket transfer for $$event.name$$ is canceled

20

Push Notifications at delete resale pending

Triggered when ticket is deleted with delete reason RESALE_PENDING

notification.deleted.resale-pending.title

Ticket being resold

notification.deleted.resale-pending.content

A ticket for $$event.name$$ has been being resold

21

Push Notifications at delete resale cancelled

Triggered when ticket is deleted with delete reason RESALE_CANCELLED

notification.deleted.resale-cancelled.title

Reselling ticket cancel

notification.deleted.resale-cancelled.content

A reselling ticket for $$event.name$$ has been cancelled

22

Push Notifications at delete resold

Triggered when ticket is deleted with delete reason RESOLD

notification.deleted.resold.title

Ticket resold

notification.deleted.resold.content

A ticket for $$event.name$$ has been resold

Here is the list of possible keys to use for the email templates:

Description	Key
Spectator's name	spectator.name
Spectator's email address	spectator.email
Sender spectator's email address	sender.email
Receiver spectator's email address	receiver.email
Event's name	event.name
Event's start time	event.date
Application name	app.name
Application download link	app.dl.link
Ticket ID	ticket.id
Ticket Details Main	ticket.details.main

Note: The names of variables that can be used in email templates are as follow:

email.invitation.inject.body + email.invitation.inject.subject
-"spectator.name" - ticket's initial spectator's first and last name.
-"spectator.email" - ticket's initial spectator's email.
-"event.name" - ticket's event name.
-"event.date" - ticket's event start time.
-"app.name" - ticket's initial app name (can be set base on appId in settings).
-"app.dl.link" - ticket's initial app download link (can be set base on appId in settings).
-"ticket.id" - ticket Id.

email.invitation.approval.body + email.invitation.approval.subject
-"spectator.name" - sender's first and last name.
-"sender.email" - sender's email.
-"receiver.email" - receiver's email.
-"spectator.email" - receiver's email.
-"event.name" - ticket's event name.
-"event.date" - ticket's event start time.
-"app.name" - ticket's initial app name (can be set base on appId in settings).
-"app.dl.link" - ticket's initial app download link (can be set base on appId in settings).
-"ticket.id" - ticket Id.
-"ticket.details.main" - ticket's main detail.
-"ticket.details.hidden.transfer-extra" - ticket's transfer-extra info.

email.information.approval.body + email.information.approval.subject
-"spectator.name" - sender's first and last name.
-"sender.email" - sender's email.
-"receiver.email" - receiver's email.
-"spectator.email" - receiver's email.
-"event.name" - ticket's event name.
-"event.date" - ticket's event start time.
-"app.name" - ticket's initial app name (can be set base on appId in settings).
-"app.dl.link" - ticket's initial app download link (can be set base on appId in settings).
-"ticket.id" - ticket Id
-"ticket.details.main" - ticket's main detail.
-"ticket.details.hidden.transfer-extra" - ticket's transfer-extra info.

email.information.cancel.body + email.information.cancel.subject
-"spectator.name" - sender's first and last name.
-"sender.email" - sender's email.
-"receiver.email" - receiver's email.
-"spectator.email" - receiver's email.
-"event.name" - ticket's event name.
-"event.date" - ticket's event start time.
-"app.name" - ticket's initial app name (can be set base on appId in settings).
-"app.dl.link" - ticket's initial app download link (can be set base on appId in settings).
-"ticket.id" - ticket Id
-"ticket.details.main" - ticket's main detail.
-"ticket.details.hidden.transfer-extra" - ticket's transfer-extra info.

email.reminder.body + email.reminder.subject
-"app.name" - ticket's initial app name (can be set base on appId in settings).
-"app.dl.link" - ticket's initial app download link (can be set base on appId in settings).
-"event.name" - ticket's event name.
-"spectator.name" - ticket's initial spectator first name.
-"spectator.email" - ticket's initial spectator email.
-"ticket.id" - ticket Id.

email.delete.body + email.delete.subject
-"app.name" - ticket's initial app name (can be set base on appId in settings).
-"app.dl.link" - ticket's initial app download link (can be set base on appId in settings).
-"event.name" - ticket's event name.
-"ticket.id" - ticket Id.

email.sent.body + email.sent.subject
-"spectator.name" - receiver's first and last name.
-"spectator.email" - receiver's email.
-"event.name" - ticket's event name.
-"ticket.id" - ticket Id.
-"app.name" - ticket's initial app name (can be set base on appId in settings).
-"event.date" - ticket's event start time.
-"ticket.details.main" - ticket's main detail.

notification.inject.content
-"event.name" - ticket's event name.

notification.received.content
-"event.name" - ticket's event name.
-"spectator.name" - sender's first name (email if name not exist).

notification.sent.content
-"event.name" - ticket's event name.
-"spectator.name" - receiver's first name (email if name not exist).

notification.deleted.content
-"event.name" - ticket's event name.

notification.activated.content
-"event.name" - ticket's event name.

notification.cancel.content
-"event.name" - ticket's event name.

notification.update.ticket.content
-"event.name" - ticket's event name.

notification.acknowledge.accepted.content
-"spectator.name" - sender's first name (email if name not exist).
-"event.name" - ticket's event name.

notification.acknowledge.rejected.content
-"spectator.name" - sender's first name (email if name not exist).
-"event.name" - ticket's event name.