Below you can find our library of "How to" videos for SECUTIX products and services.
New videos will be added to this page as they are created.
Videos will be reviewed on a regular basis to keep them updated in line with product releases and new functionality.
To search for a specific video, press CTRL+f to use the find feature in your browser.
To open a video link in a new browser tab, RIGHT CLICK or press CTRL + CLICK.
SUPPORT
| VIDEO TITLE | ENGLISH | FRENCH | GERMAN | ITALIAN | SPANISH |
|---|---|---|---|---|---|
| HOW TO RAISE AN ASSISTANCE CASE | Watch in English | Watch in French | Watch in German | Watch in Italian | Watch in Spanish |
| HOW TO RAISE AN INCIDENT CASE | Watch in English | Watch in French | Watch in German | Watch in Italian | Watch in Spanish |
| HOW TO RAISE A SERVICE CASE | Watch in English | Watch in French | Watch in German | Watch in Italian | Watch in Spanish |
| HOW TO VALIDATE A SERVICE QUOTE | Watch in English | Watch in French | Watch in German | Watch in Italian | Watch in Spanish |
| HOW TO FOLLOW-UP A CASE AND EXPORT REPORTS | Watch in English | Watch in French | Watch in German | Watch in Italian | Watch in Spanish |
SUPPORT REFRESHER VIDEOS
| VIDEO TITLE | ENGLISH |
|---|---|
| TYPES OF SUPPORT CASES | Watch in English |
| SEVERITY OF ASSISTANCE CASES | Watch in English |
| SEVERITY OF INCIDENT CASES | Watch in English |
| SEV1 INCIDENT CASES (UK&I specific) | Watch in English |
S-360: ADVANTAGES
| VIDEO TITLE | ENGLISH |
|---|---|
| HOW TO CREATE A PUBLIC ADVANTAGE | Watch in English |
| HOW TO CREATE A TARGET FOR A CONTACT ADVANTAGE | Watch in English |
| HOW TO CREATE A CAMPAIGN FOR A CONTACT ADVANTAGE | Watch in English |
| HOW TO CREATE A CONTACT ADVANTAGE | |
| HOW TO CREATE A SINGLE USE CODE ADVANTAGE | Watch in English |
| HOW TO CREATE A SINGLE USE CODE | Watch in English |
| HOW TO CREATE A PARTNER ADVANTAGE | Watch in English |
| HOW TO CREATE AN INDICATOR ADVANTAGE | Watch in English |
S-360: PRICING
| VIDEO TITLE | ENGLISH |
|---|---|
| HOW TO CREATE A PAYMENT METHOD | Watch in English |
| HOW TO CREATE A SEASON | Watch in English |
| HOW TO CREATE A TARIFF | Watch in English |
| HOW TO CREATE A CHARGE | Watch in English |
| HOW TO CREATE A FEE TYPE | Watch in English |
| HOW TO CREATE A RATE TYPE | Watch in English |
| HOW TO CREATE A CHARGE TABLE | Watch in English |
| HOW TO CREATE A RATES TABLE - SINGLE ENTRY PRODUCTS | Watch in English |
| HOW TO CREATE A RATES TABLE - PASS PRODUCTS | Watch in English |
S-360: VENUES
| VIDEO TITLE | ENGLISH | FRENCH |
|---|---|---|
| HOW TO CREATE A SEAT CATEGORY | ||
| HOW TO CREATE A CONTINGENT | View in English | View in French |
HOW TO CREATE A SITE | View in English | View in French |
| HOW TO CREATE A SPACE | View in English | View in French |
| HOW TO CREATE A PHYSICAL CONFIGURATION - WITH A SEAT MAP | View in English | View in French |
| HOW TO CREATE A PHYSICAL CONFIGURATION - WITHOUT A SEAT MAP | View in English | View in French |
| HOW TO CREATE A NUMBERED AREA ON A PHYSICAL CONFIGURATION PLAN | View in English | View in French |
| HOW TO CREATE AN UNNUMBERED AREA ON A PHYSICAL CONFIGURATION PLAN | View in English | View in French |
| HOW TO COMPUTE VICINITIES IN A PHYSICAL CONFIGURATION PLAN | View in English | View in French |
| HOW TO CREATE A LOGICAL CONFIGURATION - WITH A SEAT MAP | View in English | View in French |
| HOW TO CREATE A LOGICAL CONFIGURATION - WITHOUT A SEAT MAP | View in English | View in French |
S-360: PRODUCTS
| VIDEO TITLE | ENGLISH |
|---|---|
| HOW TO CREATE AN ACTIVITY PROFILE | |
| HOW TO CREATE A PRODUCT PROFILE | Watch in English |
HOW TO CREATE A PACKAGE | Watch in English |
HOW TO CREATE A DONATION | Watch in English |
HOW TO CREATE A MEMBERSHIP | Watch in English |
HOW TO CREATE AN OPEN PRODUCT | Watch in English |
HOW TO CREATE A VOUCHER | Watch in English |
HOW TO CREATE A SERVICE | Watch in English |
HOW TO CREATE AN EVENT | Watch in English |
HOW TO CREATE A COMPETITION | Watch in English |
HOW TO CREATE A CALCULATED SEASON TICKET | Watch in English |
HOW TO CREATE A PREDEFINED SEASON TICKET | Watch in English |
HOW TO CREATE A CHAMPIONSHIP SEASON TICKET | Watch in English |
S-360: SECUTIX AUDIENCE MANAGEMENT (SAM)
| VIDEO TITLE | ENGLISH |
|---|---|
| HOW TO CREATE A TARGET LIST | |
| HOW TO CREATE A MESSAGE TEMPLATE (DESIGNER) | Watch in English |
| HOW TO CREATE A MESSAGE TEMPLATE (BASIC) | Watch in English |
| HOW TO SEND A TEST MESSAGE | Watch in English |
| HOW TO CREATE A TRACKED URL | Watch in English |
| HOW TO CREATE A CAMPAIGN | Watch in English |
| HOW TO IMPORT CONTACTS | Watch in English |
| HOW TO UPDATE CONTACT CRITERION | Watch in English |
S-306: SALES CHANNELS
| VIDEO TITLE | ENGLISH |
|---|---|
| HOW TO CREATE A MAIL SALES CHANNEL | |
| HOW TO CREATE A BOX OFFICE SALES CHANNEL | Watch in English |