Institution | Tools | List orders

Pre-requisite: Sales

Aim: This screen displays all sales done or abandonned for all organisations, sales channels and operators.

Description: Note that online sales channel also have their (virtual) operators, which usually corresponds to your Institution code and finishes by point of sale code.

The payment number corresponds to SecuTix EPC payment number and is therefore different from payment ID that you may see in your PSP interface (Ogone, Saferpay, etc,.)

→ More information on file status below:

File status	Meaning
Settled	Tickets sold and fully paid
Not settled	Sold but with no instalments paid
Reservation	File includes at least 1 item/seat/quota that is reserved but not sold/paid yet
Option	Tickets requested by the customer, no seat allocated, no quota needed
In progress	File being processed in the back office or online
Cancelled	File in which all tickets have been cancelled or refunded
Abandoned	File that was abandoned before the first order was fully completed (e.g., online sales dropped due to payment failure)
Partially settled	Payment with muliple instalments, with at lease 1 instalment paid
Confirmed	Deposit paid (product needs to be configured to take deposits)

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Institution | Tools | List orders

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