Institution | Tools | List orders
Pre-requisite: Sales
Aim: This screen displays all sales done or abandonned for all organisations, sales channels and operators.
Description: Note that online sales channel also have their (virtual) operators, which usually corresponds to your Institution code and finishes by point of sale code.
The payment number corresponds to SecuTix EPC payment number and is therefore different from payment ID that you may see in your PSP interface (Ogone, Saferpay, etc,.)
→ More information on file status below:
File status | Meaning |
|---|---|
Settled | Tickets sold and fully paid |
Not settled | Sold but with no instalments paid |
Reservation | File includes at least 1 item/seat/quota that is reserved but not sold/paid yet |
Option | Tickets requested by the customer, no seat allocated, no quota |
In progress | File being processed in the back office or online |
Cancelled | File in which all tickets have been cancelled or refunded |
Abandoned | File that was abandoned before the first order was fully completed (e.g., online sales dropped due to payment failure) |
Partially settled | Payment with muliple instalments, with at lease 1 instalment paid |
Confirmed | Deposit paid (product needs to be configured to take deposits) |