Institution | Initialisation | Overheads

Aim: Add overhead charges that apply to the entire order.

Description: When you create overheads, you need to select to what kind of order the fee will apply:

Configuration:

Booking/Sale => reservation/sales

Refund by organisation / contact => refund requested by the customer or the organiser (see below)

Exchange by organisation / contact => exchange requested by the customer r the organiser (see below) - an exchange implies that new tickets are issues against the refunded ones

Option => when tickets are requested

→ Difference between organization/customer. And field where the Reason for refund/exchange can be put.

→ You can also decide that only a selected payment method will trigger overheads => example if you want that the use of a specific credit card on the ticketshop generates fees for the purchaser.

→ You can associate overheads with specific refund reasons.

Complete your overheads configuration here: Institution | Initialisation | Overheads tables