Backoffice | User roles and privileges

This page gives an overview of how to create a new user account on Backoffice and the access permission of each role.

How to create a new account:

Click use icon in the top bar and choose manage account
Fill out the email, password (for a new account), role, and confirm your action by clicking "Create"

Delete an existing account:

As an admin user, you have the privilege to delete an existing account.
By clicking a trash icon, you can proceed with deleting. No more actions will be needed.

Privileges for each role:

Pre defined privileges:

Read privileges means ability to view a given page or a given information on the Backoffice
Create privileges means ability to create a new information on the Backoffice.
Example: create a new single ticket, create a new notification campaign...
Update privileges means ability to update an existing information on the Backoffice.
Example: update ticket details, update event details...
Delete privileges means ability to delete an existing information on the Backoffice.
Example: delete a ticket
Search privileges means ability to execute a search on the Backoffice
Example: search for a ticket ID, a spectator...
Export privileges means ability to export data from Backoffice
Example: export data from Ticket list page
Execute privileges: ability to execute an action
Example: resend communications...

Pre defined roles:

admin-user (AU): has all the privileges listed below.
support-user (SU): has some limited privileges listed below (mostly read privileges) + Delete Sessions (logout of the spectator).
basic-user (BU): has all SU privileges + Delete ticket.
moderator (Mod): has all BU privileges + Notification Campaigns
tixngo_support (TS): has all AU privileges listed below except organizer profile/ api key and create new account

Detailed privileges for each role:

	Access to the pages
Pages / views	Role	read	create	update	delete	search	export	re-execute	Show Icons
Organizer profile / api key	AU	yes	yes	yes	yes	yes	yes	yes	n/a
	SU	no	no	no	no	no	no	no	n/a
	BU	no	no	no	no	no	no	no	n/a
	Mod	no	no	no	no	no	no	no	n/a
	TS	no	no	no	no	no	no	no	n/a
Support->Spectator	AU	yes	yes	yes	yes	yes	yes	yes	Resend
	SU	yes	no	no	no	no	no	no	Resend
	BU	yes	no	no	no	no	no	no	Resend
	Mod	yes	no	no	no	no	no	no	Resend
	TS	yes	yes	yes	yes	yes	yes	yes	Resend
Support->Ticket	AU	yes	yes	yes	yes	yes	yes	yes	n/a
	SU	yes	no	no	no	no	no	no	n/a
	BU	yes	no	no	no	no	no	no	n/a
	Mod	yes	no	no	no	no	no	no	n/a
	TS	yes	yes	yes	yes	yes	yes	yes	n/a
Tickets	AU	yes	yes	yes	yes	yes	yes	yes	Edit, Delete, Transfer, Export, Export Ticket Details
	SU	yes	no	no	no	no	no	no	n/a
	BU	yes	no	no	yes	no	no	no	Delete
	Mod	yes	no	no	yes	no	no	no	Delete
	TS	yes	yes	yes	yes	yes	yes	yes	Edit, Delete, Transfer, Export, Export Ticket Details
Ticket Injection	AU	yes	yes	yes	yes	yes	yes	yes	Inject
	SU	no	no	no	no	no	no	no	n/a
	BU	no	no	no	no	no	no	no	n/a
	Mod	no	no	no	no	no	no	no	n/a
	TS	yes	yes	yes	yes	yes	yes	yes	Edit, Delete, Transfer, Export, Export Ticket Details
Events	AU	yes	yes	yes	yes	yes	yes	yes	Export, Edit, Questionnaire, Security info (pin), Beacon Information
	SU	no	no	no	no	no	no	no	n/a
	BU	no	no	no	no	no	no	no	n/a
	Mod	no	no	no	no	no	no	no	n/a
Spectators	AU	yes	yes	yes	yes	yes	yes	yes	Export, Delete Sessions
	SU	yes	no	no	yes	no	no	no	Delete Sessions
	BU	yes	no	no	yes	no	no	no	Delete Sessions
	Mod	yes	no	no	yes	no	no	no	Delete Sessions
	TS	yes	yes	yes	yes	yes	yes	yes	Export, Delete Sessions
Communications	AU	yes	yes	yes	yes	yes	yes	yes	Export, Resend
	SU	yes	no	no	no	no	no	no	n/a
	BU	yes	no	no	no	no	no	no	n/a
	Mod	yes	no	no	no	no	no	no	n/a
	TS	yes	yes	yes	yes	yes	yes	yes	Export, Resend
Communications -> Notification Campaigns	AU	yes	yes	yes	yes	yes	yes	yes	Schedule Campaign
	SU	no	no	no	no	no	no	no	n/a
	BU	no	no	no	no	no	no	no	n/a
	Mod	yes	yes	yes	yes	yes	yes	yes	Schedule Campaign
	TS	yes	yes	yes	yes	yes	yes	yes	Schedule Campaign
Reports	AU	yes	yes	yes	yes	yes	yes	yes	Export
	SU	yes	no	no	no	no	no	no	n/a
	BU	yes	no	no	no	no	no	no	n/a
	Mod	yes	no	no	no	no	no	no	n/a
Transactions	AU	yes	yes	yes	yes	yes	yes	yes	Export
	SU	yes	no	no	no	no	no	no	n/a
	BU	yes	no	no	no	no	no	no	n/a
	Mod	yes	no	no	no	no	no	no	n/a
	TS	yes	yes	yes	yes	yes	yes	yes	Export
Pendings	AU	yes	yes	yes	yes	yes	yes	yes	Export
	SU	yes	no	no	no	no	no	no	n/a
	BU	yes	no	no	no	no	no	no	n/a
	Mod	yes	no	no	no	no	no	no	n/a
Mobile logs	AU	yes	yes	yes	yes	yes	yes	yes	Export
	SU	yes	no	no	no	no	no	no	n/a
	BU	yes	no	no	no	no	no	no	n/a
	Mod	yes	no	no	no	no	no	no	n/a
	TS	yes	yes	yes	yes	yes	yes	yes	Export
Settings	AU	yes	yes	yes	yes	yes	yes	yes	Edit Action
	SU	no	no	no	no	no	no	no	n/a
	BU	no	no	no	no	no	no	no	n/a
	Mod	no	no	no	no	no	no	no	n/a
	TS	yes	yes	yes	yes	yes	yes	yes	Edit Action
Charts	AU	yes	yes	yes	yes	yes	yes	yes	n/a
	SU	yes	no	no	no	no	no	no	n/a
	BU	yes	no	no	no	no	no	no	n/a
	Mod	yes	no	no	no	no	no	no	n/a
	TS	yes	yes	yes	yes	yes	yes	yes	n/a
Documentation	AU	yes	no	no	no	no	no	no	API documentation, Manage your ticket, Profile & API Key
	SU	yes	no	no	no	no	no	no	API documentation, Manage your ticket
	BU	yes	no	no	no	no	no	no	API documentation, Manage your ticket
	Mod	yes	no	no	no	no	no	no	API documentation, Manage your ticket
	TS	yes	yes	yes	yes	yes	yes	yes	n/a