Welcome to SecuTix Piz Bernina V1
This first 2017 release of SecuTix 360° is all about a great user experience. We've completely redesigned the graphic interface of the ticket shop to make it simpler and more contemporary. The also same applies to the new ticket vending machines, which combine introduce the concept of the shopping basket cart with an appealing look and feel also reflected in carried over to the dynamic ticket shop window, to upgrade our highlight your offerings and delight visitorsmore effectively and entice web users. We're always looking to expand the functionality of the service, so we're also launching some new integrations based on digital third-party solutions from our partners in technology: cancellation insurance, purchase options, payment by bank transfer – lots of features that allow you to offer your customers innovative services while also giving them as much complete freedom as possible. Piz Bernina v1 V1 also includes some new expanded reporting domains, bulk import into SAM and a more detailed breakdown of your automated campaigns. And finally, Piz Bernina v1 V1 marks the start of a public resource migration of public resources to the AWS cloud, focussing on improved availability and storage capacity.
We've chosen to spotlight the following three ticket vending machinesnew features:
A focus on a more contemporary
headinggraphics theme
We've updated the look of online sales with a new, more contemporary graphic design theme. "Equilibrium" offers users a better balance. We've redesigned the on-screen information for improved impact and a clearer hierarchy, and increased the spacing in the layout between the various elements, providing an enhanced better experience for visitors to your ticket shop.
Make the right impression with the dynamic shop window
First impressions count. Visitors to your ticket shop will be captivated the minute they see the dynamic shop window – a bona fide welcome fully-fledged landing page for your online sales. Impress web users by grouping your products intuitively and choosing your ideal page layout.
Dynamic shop window (Copy)
New ticket vending machines
Modern, intuitive and flexible – that's the new ticket vending machine in a nutshell. It aims at leveraging to leverage the technical debt of the previous version and integrating integrate the latest features of the online ticket shop. It is 's specially designed with end users in mind, with the introduction of the shopping basket cart concept and a more modern overall look & and feel. Thanks to new state-of-art web technology and centralised configuration screens, setting up a vending machine application has never been so easy.
More new features and functional enhancements
Piz Bernina V1 features even more improved functionality.
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There An update is an update available for the SecuTix Firefox kit including a new communication management method linking your checkouts way of managing communication between your box office and peripherals - like printers, payment terminals and cash tillsdrawers. The "Device Manager" application installed alongside Firefox now manages checkout peripheral control. This replaces the applets, which are being discontinued. If you haven't yet installed the new version yet, please follow the instructions in How do I to install the SecuTix kit (Firefox and Device Manager) ? [Matterhorn V3]. |
Kiosk sales
Box office sales
- Advantages now easier to sell
- Accelerated service sales (last selection memorised)
- Membership validity start date amendmentchoice
- Information on Indication of the amount received from the purchaser and kiosk ticket change (given at the kiosk change given on the box office ticket (at the box office or by touchscreen sale)
- Seat owner's name indicated when browsing seats
- B2B account validation step now optional
- Navigation between subscription season ticket event sessions on the seating plan
- Authorise contact creation at kiosk the box office without a postal address (Copy)
See all these enhancements in Kiosk improvements (Copy) Box office enhancements
Online sales
Plusieurs évolutions de la vente en ligne sont Évolutions de la vente en ligne (Copy).
- Tarifs dégressifs: faites baisser le prix unitaire en fonction de la quantité
- Amélioration des profils produit et du calendrier de ventes
- Devis en ligne
- Liez vos pass entre deux saisons
- Davantage de robustesse pour le paiement en plusieurs fois
- Vente d'abonnement championnat disponible avec le plan de salle
Toutes ces évolutions sont présentées sur Évolutions de la vente en ligne (Copy).
Reporting
Reporting enrichi (Piz Bernina V1) (Copy)There are several new online sales features
- Sliding scale prices: reduce unit price based on quantity
- Improved product profiles and sales calendar
- Online quotes
- Link passes over two seasons
- More robust payment by instalments
- Championship season tickets available with seating plan
All these new features are outlined in New online sales features.
Reporting
SecuTix Audience Management (SAM)
- SAM | Campagne automatique avec suppression du lien contact-avantage (Copy)
- SAM apprend à compter (Copy)
- SAM | Importer des critères de contact et des critères d'autorisation (Copy)
Contrôle d'accès et billets
- Support du scan de nouvelles puces NFC telles que celles utilisées dans les cartes de crédit. Attention fonction disponible seulement dans le nouveau client de contrôle d'accès sur Android.
- Impression des adresses postales sur billet BOCA
Communauté
Sport
- Vente automatique des places pour les prochains matchs sur Internet (Copy)
- Extention de l'outil de reporting de SecuTix pour tenir compte des spécificités du monde du sport. Vous trouverez Reporting enrichi (Piz Bernina V1) (Copy)toutes les extensions au reporting livrées avec Piz Bernina V1.
- Remboursement partiel d'un match ou d'une représentation (Copy)
Simplification
- Amélioration de la gestion des favoris
- Liste des dossiers récents dans le Dashboard
Toutes ces évolutions sont présentées sur Gestion des favoris et améliorations du Dashboard (Copy).
Améliorations techniques
- Automated campaign with deletion of Contact Advantage link
- SAM has learned to count
- SAM | Import contact and authorisation criteria
- Extended export of targets with additional fields exported such as contact criterias and authorizations
Ticket checks and access control
- Scanning support for new NFC chips such as those used in credit cards. Feature only available on new Android access control client.
- Postal address printing on BOCA tickets
Community
Sport
- Automatic online seat sales for upcoming matches
- SecuTix reporting tool expanded to take account of the specifics of the sports environment. In Upgraded reporting (Piz Bernina V1) you'll find all the reporting expansions supplied with Piz Bernina V1.
- Partial refunds for a match or performance
Simplification
- Improved favourites management
- Recent files listed in the Dashboard
All these new features are outlined in Favourites management and Dashboard enhancements.
Technical improvements
We're continuously adding enhancements for better performance and stability on SecuTix.
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| Comme annoncé lors de la précédente note de livraison, nous procédons à la migration de tous nos clients vers Déploiement sur le Cloud des ressources "grand public" pour les ressources publiques. Totalement transparente pour vous, cette migration présente de nombreux avantages:
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As announced in the last release notes, we're migrating all our customers to cloud deployment of "consumer" resources. The migration is entirely transparent from your perspective and has lots of advantages:
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Matériel
- Connectez votre lecteur de chèque en mode "autonome", sans TPE.
Nouveautés fonctionnelles proposées à travers l'intégration des solutions digitales de nos partenaires
- Amélioration de l'expérience offerte à vos clients:
- A Assurance Annulation. Proposée par la JMM Lloyds, un des leaders mondiaux des assurances, la solution est pré-packagée dans SecuTix et offre une mise en place très simple. Les tarifs sont intéressants tant pour le client final que pour l'institution et les clients n'hésitent plus à acheter en avance grâce à cette sécurité.
- Options d'achat: En complément de l'assurance annulation qui intervient après le paiement, vous pouvez proposer à vos clients de poser des options. Valables quelques jours sur les paniers du ticketshop, les options donnent à vos clients davantage de temps pour se décider (et prévenir leurs amis.) Très en vogue dans le monde des transports, les fonctionnalités de pose d'option adaptées au monde de la billetterie vous sont proposées grâce au partenariat avec Optionizr (Calcul dynamique du prix de l'option, rappels automatiques avant expiration de l'option, etc).
- Paiement par prélèvement bancaire: En complément des Ogone: nouvelles facilités de paiement, vous pouvez désormais proposer à vos clients un plan de Paiement par prélèvements bancaires via Slimpay (Copy) SEPA (pour la zone Euro) ou BACS (Grande Bretagne et Irlande) Cette fonctionnalité est disponible à travers une intégration poussée du paiement par prélèvement de Slimpay
- Nouveau distributeur: Classictic, le distributeur spécialisé dans la musique classique et le ballet est maintenant intégré en temps réel avec SecuTix.
- Achat de billet par SMS: Une filière de vente révolutionnaire et simplissime vous est proposée à travers l'intégration avec IDMobile: Offrez la possibilité à vos clients d'acheter leur billet via SMS avec paiement directement sur leur facture téléphonique. Vous opérez un musée avec beaucoup d'attente au guichet? Imaginez le potentiel d'une signalétique qui mentionne "Achetez votre billet coupe-file en envoyant "CodeADefinir" au 456" ! Cette fonctionnalité est actuellement disponible uniquement en Suisse et en France.
- Data processor: Après KulturPlanner, SportsAlliance et de Two Circles sont maintenant connectées à SecuTix. Vous disposez d'une vue consolidée de toutes les données de l'institution (y compris les données exogènes à la billetterie) qui vous sert de socle pour de meilleures analyses et pour une prise de décision plus informée (marketing, pricing...)
- Contrôle d'accès: SecuTix améliore ses interfaces natives vers des logiciels de contrôle d'accès tiers, notamment Fortress GB, le leader incontesté dans les stades et le monde du sport sur le marché anglais.
- Contrôle des tarifs réduits: Après Tr3sc ou Carnet Jove (cf documentation d'intégration du contrôle des tarifs), il est maintenant possible d'offrir des prix réduits aux membres du "Club Vanguardia" ou Contrôle des tarifs entre institutions SecuTix (Copy).
- CRM: un connecteur bi-directionnel quasi temps réel est maintenant disponible pour MS Dynamics CRM
- Paiement par VAD au guichet avec notre prestataire Ogone: Une intégration plus poussée avec notre prestataire de paiement Ogone (Copy)
Equipment
- Connect your cheque reader in "autonomous" mode without an EPT.
New features thanks to integrated digital solutions from our partners
- Enhanced customer experience:
- Cancellation insurance . This solution from JMM Lloyds, a world leader in insurance services, comes pre-packaged with SecuTix and is very easy to set up. The charges are appealing to both end customers and institutions, encouraging customers to purchase tickets early with confidence.
- Purchase options: Along with cancellation insurance, which is activated after payment, you can offer your customers the chance to place an option. These are valid for several days in ticket shop carts and give customers more time to decide (and give their friends the heads-up.) This is a very popular feature in the transport world. Thanks to our partner Optionizr you can offer your customers options features for the ticketing environment (dynamic option price calculation, automatic expiry reminders, etc).
- Payment by bank transfer: Alongside New Ogone payment facilities, you can now offer customers SEPA (for the eurozone) or BACS (Great Britain and Ireland) bank transfer payment plans via Slimpay. This feature is available thanks to deeper integration with Slimpay direct debit.
- New distributor: Classictic, a distributor specialising in classical music and ballet, is now integrated with SecuTix in real time.
- SMS ticket purchase: Our integration with IDMobile is a revolutionary, ultra-simple sales channel. Give your customers the option to purchase their ticket by SMS, invoiced direct to their mobile billing account. Are you running a museum with long queues at the box office? Imagine the potential of a sign that says "Beat the queues and buy your ticket by sending "Codetbc" to 456"! This feature is currently only available in Switzerland and France.
- Data processor: Following in the footsteps of KulturPlanner, SportsAlliance and Two Circles are now connected to SecuTix. This provides you with a consolidated view of all your institutional data (including non-ticketing data) giving you a basis for more informed analysis and decision making (marketing, pricing, etc.)
- Access control: SecuTix is improving its native interfaces and moving towards third-party access software, namely Fortress GB, the market leader in the UK stadiums and sports sector.
- Reduced price control: Along with Tr3sc or Carnet Jove (cf price control integration documentation), it's now possible to offer reduced prices to members of the "Vanguard Club" or put in place SecuTix inter-institutional price control.
- CRM: A quasi-realtime bidirectional connector is now available for MS Dynamics CRM
- Payment by distance selling at the box office with our service provider Ogone: deeper integration with our payment service provider Ogone
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