Published — v. 1

Question mark on the order receipt

Owned by Rocío Galindo (Unlicensed)
Apr 23, 2021
1 min read

After the modification of the content of the order receipt document, a question mark is frequently displayed on the receipt when it is generated.

This question mark results from the wrong encoding of the document template (UTF-8-BOM). If you use the regular text editor of Windows "Notepad", the encoding is automatically wrongly set by this program.

To remove the question mark, please use a text editor that allows saving the file as pure UTF-8, without the "-BOM" addition. 

You could use, for example, the freeware "Notepad++". (https://notepad-plus-plus.org/downloads/)


Open the document template with Notepad++ and set the correct encoding. Then save the document again and upload it in SecuTix.