Published — v. 1

How to exchange or refund transfered TIXnGO tickets

Owned by Laurent BURGBACHER
Mar 18, 2022
1 min read

Requirements

  • The requester needs an account in SecuTix (they may not have it if they received the tickets from a transfer)
  • Verify that the requester is the current owner of the tickets (in TIXnGO's console)
  • You need an external payment method for exchanges → "Ticket transfer"
  • You need an external payment method for refunds → "Refund to owner"
    • It will be backed by an external money transfer, like an IBAN bank transfer

The different cases

  • case 1: exchange of ticket for the buyer
    • no payment method, pure exchange as for a SecuTix ticket
  • case 2: refund to the buyer
    • classic refund, with a supported payment method, as for a SecuTix ticket
  • case 3: exchange for the owner (who is not the buyer)
    • cancel the initial ticket with the "Ticket transfer" mode (the buyer does not get the money) 
    • sell the new ticket with the "Ticket transfer" mode to the owner
  • case 4: refund to the owner (who is not the buyer)
    • cancel the initial ticket with the "Refund to owner" mode (the buyer does not get the money)
    • give back the money to the owner, for example with an IBAN bank transfer