Documents - Functions

When an order is rejected or expires, the customer receives this email.

Double Opt-In. When it is active, the email is sent to get a double confirmation from the customer, in case they have accepted marketing communications (e.g.: Newsletter).

This email is sent only from the back office when an order is closed. This document, along with PDF documents, for example, can be defined as a document to send.

PDF receipt that shows the current status of the credit note of the customer.

A variant of SAM emails to distinguish between e-commerce, newsletter, and basic email. There is no functional difference.

This email is sent when the institution creates an online account for a contact from the back office.

In this email, single-use codes are sent to the recipient. Attention:  Keep this email, and the codes included in it, as it cannot be sent again.

This email is sent when a reservation is canceled by the customer from their personal account in Ticketshop.

This is only possible when the modification of files in Ticketshop is allowed.

You can associate certain contacts with an advantage, which can then be used by these contacts for online purchases. This email informs about the allocation of the advantage.

When a ticket is distributed, for example, through a B2B partner, the ticket purchaser receives this email when a ticket is distributed to them.

Reservations reminder

From the "Follow up options/reservations" screen you can send this email to the selected contacts who have a reservation/option that expires soon or is already overdue,

A variant of SAM emails to distinguish between e-commerce, newsletter and basic email. There is no functional difference.

A variant of SAM emails to distinguish between e-commerce, newsletter and basic email. There is no functional difference.

This email is sent when you use the "Forgotten password" option in Ticketshop or you set a new password from the backend.

This is the invoice document that is generated for an already paid file or order. The invoice is already settled.

Pending account invoice

This invoice will be generated when the payment method is "pending account" and is not settled.

When you (can) refund money on the credit card of the customer, this email is sent when the refund is made to the credit balance. It is also triggered by the batch "Refund of performance/match" → Function: "Dispatch refunded payment".

→ Please note that the automatic refund is not compatible with all the payment gateways. 

The classic order confirmation. Please note that SecuTix distinguishes between file and order (a file can contain several orders); this document refers to single orders.

This document is used by the receipt printer to print the receipt.

This PDF document is a file confirmation, it includes all the orders of the file. It always reflects the last valid state of the file.

This document is used to print a shipping label on a ticket printer.

This document combines the "File recap" and the most used payment slip in Switzerland.