Sales | Sales | On site support

This screen is primiraly meant to print and mark tickets as collected.

Access to this screen is governed by a specific operator's right.

The supported webcams are Windows-compatible webcams supporting UVC (USB Video Device Class), e.g.:

• Logitech Webcam C310 (P/N 860-000443)
• Logitech QuickCam Pro (P/N 860-000026)

The webcam must be connected to the computer and be recognized by Windows correctly (incl. Installation of drivers if applicable)

• You can check that the webcam works online, using Firefox to load the following URL: https://www.onlinemictest.com/webcam-test

The user must allow the browser to access the webcam for SecuTix back-office.

• Login to SecuTix back-office
• Go to the Ticket Collection screen
• Search for a file with tickets, open the popup to print/re-print
• Allow always the use of the webcam by the browser
• Alternative: authorize by default the browser to access the webcam. Navigate to about:config and set media.navigator.permission.disabled to true.

Multiple webcams support

• If the PC has multiple webcams, choose the right one in Firefox (below left)
• Or deactivate the integrated webcam in Windows (below right)

Understanding Ticket Status

Behavior and example:

• if all your tickets in your selection are PRINTED, and you want to mark then as collected, you cannot do cherry picking and mark only some as collected because the entire shipment shall be collected in one go (unless you reprint some tickets in this shipment)
• if tickets are NOT PRINTED, you have more flexibility, because when you print some tickets, this will create a new shipment with these newly printed tickets

If you want to mark all tickets in a given file as collected, you need to:

1. select the file number in the filter
2. unselect all other filters
3. click on PROCESS ALL TICKETS => if some tickets are not printed, they will be printed when you click on VALIDATE. In all cases, all shipments in the file will be marked as collected.