Sales | Sales | Request list

This screen shall exclusively be used to manage ticket requests in a group sales process where contingents are target groups.

The key concept to understand is the request state.

File State	Request State	Meaning
Option	Pre-requested	Proposal of tickets to customer by group manager
	Requested	Customer requests from online sales
	Validated	Arbitrated quantity by group manager
Reservation	Confirmed	Tickets reserved, invoicing pending customer online
Not Settled	Invoiced	Sold tickets, deferred payment (bank transfer) chosen
Settled	Paid	Sold and paid tickets
	Seated	Seats assigned
	Printed	Tickets printed
	Shipped	Ticket shipment processed
Canceled	Rejected	Request rejected
	Cancelled by customer	Cancelled before sale by the customer
	Cancelled by operator	Cancelled by the operator outside the confirmation process
In progress	In progress	Modification is being processed in the file

Functionalities

Action	Applicable to…	Description
Review	Requested, Validated	Arbitrate request (see next slide) for one or more files. After, state is validated.
Validate pre-request	Pre-requested	Skip request submission and directly validate the request. Similar to review but one file at a time, requires input of shipment details. After, state is validated.
Confirm	Validated	Send confirmations to customers (and rejections). After, state is Confirmed or Rejected
Send reminders	Pre-requested, Not paid	Send a pre-request reminder or a reservation payment reminder for one or more file. No impact on state
Open for confirmation or payment	Pre-requested, requested, validated, confirmed not paid	Open the file (one at a time) in the Sales – Reservation basket for manual processing