Back-Office Security V4 changes
Back-Office user roles
Role Name | Suitable for | Scope |
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SUPPORT (SU) | Ticketing Support Staff L1 | Can browse Tickets & Spectators and perform basic troubleshooting actions (reset spectator’s devices, resend emails). |
BASIC (BU) | Ticketing Support Staff L2 | Can browse Tickets & Spectators and perform advanced troubleshooting actions (what can SUPPORT role can do plus Delete ticket). |
ADVANCED (AD) | Ticketing Support Staff L3 | Can browse Tickets & Spectators and perform advanced troubleshooting actions (what can BASIC role can do plus Initiate transfer + also Lock/Unlock spectator |
MODERATOR (MOD) | Content Moderator | Can configure V4 Communication Templates (Campaigns, Emails, Notifications), can create V4 Campaigns and do what SUPPORT role can do. |
TIXNGO_SUPPORT (TS) | Ticketing Senior Staff | Can perform almost all back-office actions except accessing the API key and managing back-office accounts. Recommendation: If you're not sure whether to assign the ADMIN role, and you want to keep your API key secret, you can use this role |
Back-Office permissions
Organizer profile & API key
Role | Page Access |
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SUPPORT (SU) | |
BASIC (BU) | |
ADVANCED (AD) | |
MODERATOR (MOD) | |
TIXNGO_SUPPORT (TS) | |
ADMIN (AU) |
Manage accounts
Page Access
Role | Page Access |
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SUPPORT (SU) | |
BASIC (BU) | |
ADVANCED (AD) | |
MODERATOR (MOD) | |
TIXNGO_SUPPORT (TS) | |
ADMIN (AU) |
Actions available
Action | Button | SUPPORT (SU) | BASIC (BU) | ADVANCED (AD) | MODERATOR (MOD) | TIXNGO_ | ADMIN (AU |
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List/Read accounts | N/A |
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Create account |
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Edit account |
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Reinitialize MFA |
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Delete account |
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Support screen > Spectator
Page Access
Role | Page Access |
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SUPPORT (SU) | |
BASIC (BU) | |
ADVANCED (AD) | |
MODERATOR (MOD) | |
TIXNGO_SUPPORT (TS) | |
ADMIN (AU) |
Actions available
Action | Button | SUPPORT (SU) | BASIC (BU) | ADVANCED (AD) | MODERATOR (MOD) | TIXNGO_ | ADMIN (AU) |
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Search for a Spectator | N/A | ||||||
Read Spectator details | N/A | ||||||
Resend communication | 
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Remove/Remove all session/devices (Spectator V4 only) |
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Lock/Unlock Spectator (Spectator V4 only) | / | ||||||
Delete Spectator (Spectator V4 only) |
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Support screen > Ticket
Page Access
Role | Page Access |
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SUPPORT (SU) | |
BASIC (BU) | |
ADVANCED (AD) | |
MODERATOR (MOD) | |
TIXNGO_SUPPORT (TS) | |
ADMIN (AU) |
Actions available
Action | Button | SUPPORT (SU) | BASIC (BU) | ADVANCED (AD) | MODERATOR (MOD) | TIXNGO_ | ADMIN (AU) |
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Search for a Ticket | N/A | ||||||
Read Ticket details | N/A | ||||||
Update ticket rules |
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Update ticket metadata |
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Reset transfer level |
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Delete ticket | |||||||
Transfer ticket | |
Tickets List
Page Access
Role | Page Access |
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SUPPORT (SU) | |
BASIC (BU) | |
ADVANCED (AD) | |
MODERATOR (MOD) | |
TIXNGO_SUPPORT (TS) | |
ADMIN (AU) |
Actions available
Action | Button | SUPPORT (SU) | BASIC (BU) | ADVANCED (AD) | MODERATOR (MOD) | TIXNGO_ | ADMIN (AU) |
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Search for a Ticket | N/A | ||||||
Read Ticket details | N/A |