Back-Office Screens V4 changes
The back-office remains the same for both V3 and V4, serving as a shared web portal for both versions.
Once V4 is activated, the following changes will take place:
Phased Out V3 Screens
V3 Screen | Replacement in V4 |
|---|---|
Tickets list | V4 Tickets list |
Support Ticket screen | V4 Support Ticket screen |
Support Spectator screen | V4 Support Spectator screen |
Settings > Assignment configuration | Still visible but ignored. Replaced by V4 Data Collection Rules. |
Settings > Multilingual Settings > Emails & Notifications | Still visible but ignored. Replaced by V4 Communication Templates. |
Campaigns list | V4 Campaigns list |
Create/Edit/View Campaign | V4 Create/Edit/View Campaign |
Communication logs list | V4 Communication logs list |
CSV Injection screen | Will be replaced by a V4-equivalent in RIMV2 |
Manual Injection screen | Abandoned → maybe replaced by V4 equivalent in the future |
Pending screen | Abandoned → maybe replaced by V4 equivalent in the future |
Partially Deprecated V3 Screens
V3 Screen Element | Replacement in V4 |
|---|---|
Events list > “Per-status” statistics are hidden | Replaced by V4 Reporting domains |
New V4 Screens
V4 Support screens
Ticket Support → V4 Ticket Support screen
Spectator Support → V4 Spectator Support screen
V4 Ticket Configuration Rules Management
Introduction to Ticket Configuration V4
Manage V4 Activation Rules → Introduction to V4 Activation rules
Manage V4 Data Collection Rules → Introduction to V4 Data Collection rules
Manage V4 Design Rules → Introduction to V4 Design rules
Manage V4 Email Rules → Introduction to V4 Email rules
Manage V4 Usage Rules → Introduction to V4 Usage rules
V4 Communications
V4 Communications Templates Management
Introduction to V4 Communications Templates
Manage V4 Campaigns Templates → Introduction to V4 Campaign Content Management
Manage V4 Email Templates → https://go.confluence.secutix.com/wiki/spaces/TIXNGO/pages/182321238
Manage V4 Notification Templates → https://go.confluence.secutix.com/wiki/spaces/TIXNGO/pages/189792557
V4 Campaigns
https://go.confluence.secutix.com/wiki/spaces/TIXNGO/pages/205718387
New Campaigns List V4 Screen Overview → https://go.confluence.secutix.com/wiki/spaces/TIXNGO/pages/207978500/Introduction+to+V4+Campaigns+List?atlOrigin=eyJpIjoiZTc3M2MwZWE3NTBjNDdkYjk0NTZkMTI3OTA1ZDMwN2UiLCJwIjoiYyJ9
New Campaign V4 Screen Overview → https://go.confluence.secutix.com/wiki/spaces/TIXNGO/pages/207978534/Introduction+to+V4+Campaigns+Screen?atlOrigin=eyJpIjoiM2UyMmJlYmUyYmUwNGI5Zjk4NzljYWFlYmY2MzdjMjEiLCJwIjoiYyJ9
V4 Communications Logs
V4 Communication Logs → https://go.confluence.secutix.com/wiki/spaces/TIXNGO/pages/207751768
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