Campaigns

Overview :

• This document explains how to use the Notification Campaign feature for sending notifications to end-users based on the event group, event, site, or the type of contigent ticket they hold.

• This feature allows organizer to schedule a campaign to run on a defined date-time, provides the number of impacted users, and allows staff to set up the content and title of notifications per supported languages.

• Only an account with administrative privileges is able to access and create a campaign on this screen. 

• The system only checks if the spectator has the NotificationTokenID connected with AppID to send the notification. Therefore, the user who hasn't downloaded or registered an account won't be able to receive any notifications. 

• Organizers can search any campaign by its name and content language.
  

• The list of campaigns is ordered by Scheduled-Date and displayed with all related information including campaign ID, name, created date, scheduled date, status (scheduled, canceled,inprogress or sent), the number of impacted spectators, successfully sent and failed notifications (all those numbers are updated after the campaign is sent as they come from reporting).
  
  

When creating a campaign :

To schedule a notification campaign, follow these steps:

1. Log in to your account with administrative privileges.
2. Navigate to the Campaigns page.
3. Click on the "New Campaign" button.
4. Fill in the necessary details for the schedule, including the information of general details and scheduling options:
   1. Campaign name
   2. Redirection on click
   3. Filters: Event Group Name, Event Site, Event Name, Contingent (if any), Ticket status, No. of transferable tickets per spectator
   4. If you already have a list of spectator email to send, choose file to upload instead
   5. Time for sending notification campaign (date, time & timezone)
5. Define the Title & Content for default language of notification (This default content will be sent in case no other language defined)
6. Select another language from drop-down list if you need to support other languages.
7. In the language section, set up the content and title for the notification in the selected language.
8. Repeat steps 6 and 7 for each supported language.
9. Click on the "Submit" button to schedule the job.
10. Double check on how many users will be impacted before saving your campaign.

How filter works:

• If you want to upload CSV file (e.g. input every emails in an Excel sheet under one column and export it to CSV) template_campaign.csv :
  • Only emails from this file are taken into account for push notification.
  • All event filters will be cleared and disabled until CSV is removed.
• If you want to use filters instead:
  • It's mandatory to have at least one chosen event filter of Event Group, Event Site or Event Name.
  • And these are some other optional filters: Contingent, Ticket status, No. of transferable tickets per spectator.
  • List of impacted users includes all emails that meet all selected criteria.

Note: The transferable tickets are counted based on the transfer rule that applies to the tickets combined with the main applicant rule (the main applicant tickets are non-transferable tickets)

Input general info:

2 options to provide the list of target spectators:

• upload a list of spectator emails
• OR use the filters to point to corresponding spectators.

Input notification content:

• If Redirection on click is External_URL, please make sure you provide the url for that at content section
  

Add new language:

After creating a campaign :

Clicking on the Campaign Name to open a popup box displaying the campaign's contents in all languages.

Under action column, you can:

• Edit a scheduled campaign by clicking pencil icon
• Cancel a scheduled campaign by clicking close icon
• Download list of all impacted spectator sending status by clicking download icon
• While editing a campaign, if the text "CSV already uploaded" and the button "Download here" is visible, that means the CSV file the user previously input is still present and will be used as filter unless he uploads a new one.
• The table also shows the number of impacted spectators, successfully sent and failed notifications (all those numbers are updated after the campaign is sent as they come from reporting)
  
  

Editing unsent campaign :

• As an admin user, you have the ability to edit schedules as long as they have not yet been sent. This allows you to make changes and adjustments to the schedule before it is finalized and sent to users. Follow the steps below to edit an unsent schedule:

1. 1. If the campaign is under SCHEDULED status, click on the "Edit" button located next to the campaign.

   2. Once in edit mode, you can make changes to any aspect of the content & scheduling options

   3. After making your desired changes, be sure to submit the schedule before exiting. This will ensure that all edits are recorded and that the schedule is up-to-date.

   4. If you need to make further changes, you can repeat these steps as needed prior to the schedule is sent.

• Note: Once a schedule has been sent or cancelled or inprogress, you will no longer be able to make edits to it. Therefore, it is important to review and double-check all schedules before sending them to ensure accuracy and completeness.

Campaign's statuses :

Split notification campaign's batches :

• In order to avoid performance issue, we recommend organizers to split whole campaign into smaller batch size.

How to use: 

• • Going to Organizer Settings => Set the values for 2 keys push.notification.campaign.delay and push.notification.campaign.batch_size
  • Use case: Organizer want to send notification to all spectators of Match A (which already has 40000 spectators). It's recommended organizer to set up a batch size of maximum 20000 and delay time of 10 minutes. 
    
    

What's on user's phone :

• The following manual outlines the features of a push notification system for user's phones. When a campaign is created, the organizer can define the title and content of the push notification that will be sent to impacted users at a scheduled time.
• Depending on the Click Action configuration set by the organizer, the behavior of the user's app will vary when they tap on the notification. To ensure the best experience for your fans, refer to the explanations below.
  • NONE: no action is triggered
  • SCREEN_FAQ: 
    • One pop-up with correct title and content is displayed with OK and Cancel button 
    • Select OK: FAQ page is opened
    • Select Cancel: pop-up is disappeared
  • SCREEN_PROFILE:
    • One pop-up with correct title and content is displayed with OK and Cancel button 
    • Select OK: My Profile screen is opened
    • Select Cancel: pop-up is disappeared
  • SCREEN_LIST_MATCHES:
    • One pop-up with correct title and content is displayed with OK and Cancel button
    • Select OK: My Events screen is opened
    • Select Cancel: pop-up is disappeared
  • SCREEN_NEXT_MATCHES:
    • One pop-up with correct title and content is displayed with OK and Cancel button 
    • Select OK: The closest future event (with next event start time) screen is opened 
    • Select Cancel: pop-up is disappeared
  • EXTERNAL_URL: 
    • One popup with correct title and content is displayed with OK and Cancel button
    • Select OK: Open a page with configured URL by organizer
    • Select Cancel: pop-up is disappeared