Back-office (Allalin V3)

Price components displayed in addition to the catalog price

NEW V3.9 SecuTix already provides internal price components in order to break down the catalog price, for example to compute the amount due to an event producer or to a distributor. A new type of price components, called external price components, allows you to define price components who come in addition to the catalog price. External price components bring several advantages compared to simple charges:

Amounts may be defined in a very flexible way. As for internal price components, you can define a global computation rule and override it for a specific cell of your price grid
Amounts of internal and external price components are displayed on the same screen, simplifying the setup and providing you with a global overview
You can apply as many external price components as you want to a given product

Dynamic price for Visit passes and Timeslot Passes based on availability

NEW V3.6 You are looking for solutions to optimize the revenue of your visits activities or to improve the visitor experience on site by reducing congestion on peak hours. You will now be able to setup dynamic pricing strategies directly within SecuTix thanks to this new feature.

Activate the waiting account function on demand

Depending on which payment method you are autorising you may need to have the pending account activated for your contacts. Currently, this activation is manual and done in the back-office of SecuTix. Thanks to this new feature, the pending account can be automatically activated when required by the payment method selected.

Bulk refund process improved with new filters and selections criterias

In case you customer have purchased several products within the same order, you will be now able to refund all the products belonging to the same order at once. The bulk refund batch of SecuTix that is helping you to process refund in bulk supports now additionnal filters to exclude some orders from the process.

Group Sales (Tournaments) - Block requests in excess of the pre-request

For all customers who are extensively using the Group Sales portal (tournament platorm), after the Box Office operator has created a pre-request, users can either submit the pre-requests without any modifications or edit them to add or remove tickets proposed by the pre-request allocation. We are now introducing the possibility to control the limit of exceeding pre-requested tickets at the Sub-Target Group level so that pre-requested allocation can only be exceeded by STGs who are authorized to do so.

Improve address data quality with the NPAI criteria automatic update

If you are sending postal mails to your customers, you are probably receiving some of those back to you because the customers does not leave at the specified postal address ("NPAI"). Such contact are marked with a NPAI contact criteria. From now, when a contact will update his postal address, the contact criteria will be automatically reset.

Producer/provider information in invoices and other documents

Are you in contact with partners producing a part of the events or exhibitions taking place in your venue? Do your products contain a service provided by some partners (e.g. catering or transportation)? If you are or will be concerned by one of these business cases, you will be interested by this new feature allowing you to display producer/provider information on invoices and other documents. Displaying this information may be necessary to comply with local VAT regulations.

Ticket preview improvements

The ticket preview feature has already been improved in the previous SecuTix releases. We go one step further, still pursuing the same goal: provide a ticket preview with most realistic data, that means data related to the current product and not taken from the variable sets. More precisely, the improvements concern the display of price and seating information.

Block accounts from logging in and purchasing tickets

NEW V3.9 For justified reasons related to security or law enforcement, you may face the situation where you need to block an existing customer account from purchasing new tickets. In the past, you could inactivate the account but this did not prevent the customer from creating a new account with the exact same email address. Now you can use the new account status blocked in order to ban a contact from logging in and purchasing new tickets.

SAM: Security upgrade - whitelisting required for redirections to other sites

NEW V3.11 To enhance the security of SAM and prevent malicious actors from using SAM redirection links to point users to fraudulent sites hidden behind a valid-looking URL, we have put in place additional restrictions for customers redirecting customers to a URL other that their SecuTix internet point-of-sale. All external URLs used in redirections must now been whitelisted in the system prior to sending the campaign.

Improvements

Additional filters in setup screens allow you to find your venue or ticket model you want to work on more easily when you have many venues and templates.
Other optimizations of refund operations:
- When you are operating many bank transfer refunds in row, you need each time to set a due date for the refund. From now, SecuTix will remember the last due date set to reduce the time spent on this task.
- The bulk refund batch that is helping you to process refund in bulk supports now additional filters to exclude some orders from the process (based on cultural contact, payer contact, order contact and/or file numbers)
- To reduce the workload around refunds, the box-office will now remember the last reason of refund, saving you precious time when refunding several orders in a row for the same reason.
The seat category mapping creation displays now the color of seat categories to help in the configuration process.
A new security parameter in the Organization > Operators > Profiles > Privileges allows to toggle the permission to print tickets for non-settled files (with unpaid installments) on the on-site screen.
The Siret number will be now part of the duplicate detection algorithm for structure (French specific).
SAM Campaigns, targets and email templates can now be archived in bulk.
Mirror link in SAM test emails are now working properly.
German customers can now also use the numeric keypad to enter prices in the screen allowing to define the default value of price components and in the exchange rate screen.
NEW V3.9 The refund batch now supports the refund of purchased vouchers.
NEW V3.9 Get a better overview of indicators for your contacts: you can now see in one glance the indicator level and values, for the main indicators shown at the top of the contact list.
Two optimizations have been undertaken to the way the seat map is being loaded. While both reduce significantly the amount of data transferred, data transfer is only small portion of the total loading time of a seat map so they will only improve the experienced loading time marginally. Each can be toggled independently from the Advanced menu of the User button:
- The first is an improvement on the server side caching, which is now includes incremental caching, significantly reducing the amount of data transferred each time the seat map is re-loaded. This only impacts the sales configuration, not the logical or physical configuration, but should highly improve the loading time in contexts where seat maps are loaded frequently such as in the sales module.
- The second is an optimization of the data compression of the physical, logical and sales configuration data transferred.

Decommissioning of the old seat map editor (applet)

For those of you who have not yet discovered the features of the new seat map editor (full-web), now is the time. Indeed, the old editor, running on an obsolete technology (applet), has been disabled since V3.6. This is the case for both the initial creation (Venue module of the Institution context) and the editing of physical configurations. To use the new editor, simply click on the other menu entry, which already appeared a few release back.

However, one important step worth taking is to update your Secutix kit. Indeed, if you are still using the old editor, it means that you are lagging behind several version of the kit and it is thus strongly recommended to update it, for obvious security reasons but also to benefit from important performance and memory usage improvements of the Firefox browser.

Click here for more details on how to install/update the Secutix kit