Back-office (Allalin V2)

Mass-refund of matches in season ticket at the right price

NEW V2.4 COVID HELP You are facing match cancellations and would like to refund part of their season tickets to your loyal fans? During the mass-cancellation batch, you can now refund to your season ticket holders the fraction of their season ticket corresponding to the cancelled match. Your refund operations are therefore significantly simplified and aligned with resale and upgrade processes.

Automatic email notification of refund payments

NEW V2.3 COVID HELP When processing mass-refunds, it is key to communicate clearly with customers on the state of their refunds, to avoid overloading your call centre with basic questions. Up to now, automatic emails could be triggered for some steps inside the refund process (e.g., when a ticket cancellation order is created, or when a refund payment is dispatched to either the credit card or the customer credit account by the batch). However, nothing automatic existed for bank transfer refunds or refunds of the money on the customer credit account. A new batch now enables you to setup such automatic notifications, so that all refund payments, whether they are coming from an order or from the customer credit account, generate an automatic email notification with relevant details, reducing the number of customer inquiries.

Define a max number of characters accepted in the value of your custom variables

NEW V2.3 You are an extensive user of the custom variables in SecuTix to store custom data and you use our API to read the custom variables form another system, then the possibility to define a max number of characters is a must have to avoid issues due to too long values or too much data stored in the custom variables that would not be supported by the caller system.

Price breakdown in invoices and other documents

You are using price breakdown? The price breakdown is now taken into account when generating an invoice or other documents, thus providing accurate detailed VAT amounts and, if needed, more detailed product information. If you don't define price breakdowns for your price grids, you can ignore this feature as nothing changes in your case.

Mass-cancellation of passes and services

NEW V2.0 COVID HELP The tools for mass-cancellation expand to more product families: you can now process cancellations for open passes, visit passes, timeslot passes and services efficiently, to relieve your operators from tedious manual work.

Seat map editor improvements

NEW V2.9 A set of key features of the seat map editor have been tweaked in order to improve the user experience.

Setting start / end validity time on custom variables

External reference from movement available on ticket templates

 NEW V2.12 You are storing external references at movement level through SecuTix Public API, you will now be able to integrate those data on SecuTix ticket templates that will then printed every time such ticket template is used.

Improvements to the printer interface

NEW V2.12 The printer interface (PDF Tickets) already provides a function to export ticket data in a CSV format that can be processed by a printing company. You can now launch that function in a fully automatic way from the external printing screens. Furthermore, the exported file has received some small improvements.

Improvements to the reservation cancellation process

NEW V2.12 The cancellation process of reservations not paid on time has been improved. The batch process and the screen in sales management module have been aligned and enriched. For example, the end customer will get an email informing him about the reservation cancellation, and more filters are available in the batch process.

Price refactoring and breakdown for open passes

NEW V2.12 After the price refactoring and breakdown implemented in the previous releases for single events and visit and time slot passes, it's now time to extend this feature to the open passes. The goal of the refactoring is to store all kinds of prices (no matter the product family, inside a package or not, etc.) to a price grid in a standard way so that all product families can benefit from the new features like the price breakdown.

Order digital signature for German customers (Kassensicherungsverordnung)

NEW V2.12 The law „Kassensicherheitsverordnung“ has come into force in Germany on 01.01.2020. This law will require a digital signature for each order. Ticketing solutions have to comply with the new law as of 01.10.2020. SecuTix provides you all the features necessary to comply with this new law.